Sales/ Logistics/ Import/Export Coordinator
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Key skills for this role
About the Role
An established trading business in Dubai seeks an Arabic-speaking Sales Secretary/Customer Support Representative to handle sales administration, customer service, order processing, and shipment coordination.
Key Skills for This Role
Responsibilities
- Process orders for paper and board and coordinate the full order cycle from quotation to delivery
- Prepare sales contracts, proforma invoices, and related sales and shipping documents
- Handle customer inquiries, complaints, follow ups, and routine correspondence with clients and suppliers
- Coordinate with paper mills, manufacturers, and forwarding companies on order status, shipments, and dispatch of samples
- Prepare and manage mandatory trade documents including Proforma Invoices, Bills of Lading (BOL), and Certificates of Origin (COO)
- Support import/export documentation and ensure compliance with transportation and shipping requirements
- Maintain proper filing systems and perform general administrative tasks
- Follow up on pending customer payments and assist with internal coordination
- Support the team in preparing offers, sending inquiries, and ensuring smooth daily operations
- Travel abroad when required and represent the company at exhibitions or client meetings
Requirements
- Fluency in Arabic and English, both written and spoken
- 4 years of relevant professional experience, including 4 years of local UAE experience
- Experience in customer support, order handling, customer complaints, and business correspondence
- Mandatory hands on experience with Proforma Invoices, Bills of Lading (BOL), and Certificates of Origin (COO)
- Good knowledge of import/export procedures and transportation documentation
- Strong working knowledge of Microsoft Office and SAP
- Excellent organizational skills, attention to detail, and ability to multitask
Full Job Posting
Summary
- An established trading business is seeking an Arabic Speaking Sales Secretary / Customer Support Representative. The role will support sales administration, customer service, order processing, and shipment coordination while working closely with their reporting manager and the wider team.
Requirements
- Preference for those fluent in Arabic and English, both written and spoken.
- 4 years of relevant professional experience, including 4 years of local UAE experience.
- Experience in customer support, order handling, customer complaints, and business correspondence.
- Mandatory hands on experience with Proforma Invoices, Bills of Lading (BOL), and Certificates of Origin (COO).
- Good knowledge of import/export procedures and transportation documentation.
- Experience with Letters of Credit (LC) is an advantage but not mandatory.
- Strong working knowledge of Microsoft Office and SAP.
- Excellent organizational skills, attention to detail, and ability to multitask.
- Hard working, proactive, and willing to learn new tasks and take direction.
Responsibilities
- Process orders for paper and board and coordinate the full order cycle from quotation to delivery.
- Prepare sales contracts, proforma invoices, and related sales and shipping documents.
- Handle customer inquiries, complaints, follow ups, and routine correspondence with clients and suppliers.
- Coordinate with paper mills, manufacturers, and forwarding companies on order status, shipments, and dispatch of samples.
- Prepare and manage mandatory trade documents including Proforma Invoices, Bills of Lading (BOL), and Certificates of Origin (COO).
- Support import/export documentation and ensure compliance with transportation and shipping requirements.
- Maintain proper filing systems and perform general administrative tasks.
- Follow up on pending customer payments and assist with internal coordination.
- Support the team in preparing offers, sending inquiries, and ensuring smooth daily operations.
- Travel abroad when required and represent the company at exhibitions or client meetings.
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