Sales Executive - Corporate
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Key skills for this role
About the Role
W Hotels is seeking a Sales Executive - Corporate to handle guest calls, reservations, and upselling. The role involves processing reservations, promoting brand image, and supporting sales and marketing efforts.
Key Skills for This Role
Responsibilities
- Contact appropriate individuals or departments to resolve guest calls, requests, or problems
- Use sales techniques to maximize revenue and maintain guest loyalty, including up selling
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Enter Marriott Rewards information into software when taking reservations
- Answer, record, and process all guest calls, requests, questions, or concerns
- Perform general office duties to support Sales & Marketing
Requirements
- High school diploma or G.E.D. equivalent
- At least 2 years of related work experience
- No supervisory experience required
Full Job Posting
Position Summary
- Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up selling.
- Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
- Promote awareness of brand image internally and externally.
- Process requests for redeeming Marriott Rewards points.
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Enter Marriott Rewards information into appropriate software when taking guest reservations.
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 2 years of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Additional Information
- Job Number: 26071567
- Job Category: Sales & Marketing
- Schedule: Full Time
- Located Remotely? N
- Position Type: Non Management
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