Sales Coordinator Luxury Hotel KAFD

Job Scope

Sales Administration

• Assist in the preparation of sales proposals, contracts, and presentations for clients, ensuring accuracy and compliance with company standards.
• Maintain sales records, update customer databases, and track sales activities to support the sales team in achieving their targets.

Client Communication

• Respond to client inquiries, provide information on hotel services and offerings, and assist in coordinating site visits and client meetings.
• Communicate with clients via phone, email, and in-person meetings to understand their requirements and ensure a high level of customer service.

Sales Support

• Provide administrative support to the sales team, including scheduling appointments, preparing sales materials, and coordinating sales events and promotional activities.
• Collaborate with the marketing team to create promotional materials, sales collateral, and digital content to support sales initiatives.

Database Management

• Update and maintain customer relationship management (CRM) systems and databases with client information, sales activities, and lead generation data.
• Generate reports, analyze sales data, and track key performance metrics to evaluate sales performance and identify areas for improvement. Sales Coordination:
• Coordinate sales meetings, conference calls, and client presentations, ensuring all necessary materials and information are prepared in advance.
• Liaise with internal departments, such as reservations, events, and operations, to ensure smooth execution of sales contracts and client requests.
• Follow-Up and Feedback:
• Follow up with clients after sales meetings or events to gather feedback, address any concerns, and nurture client relationships.
• Collect and analyze client feedback to identify trends, preferences, and opportunities for enhancing the sales process and customer experience.