Sales Coordinator
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Key skills for this role
About the Role
Mandarin Oriental Jumeira, Dubai is looking for a Sales Coordinator to support the sales team with administrative tasks, account management, and customer service. Requires 2 years of experience in a 5-star hotel sales environment.
Key Skills for This Role
Responsibilities
- Ensure all requests are handled within the time frame set by the company
- Update all activities related to company account management in the system
- Contribute to development of company sales initiatives
- Attend major events in hotel & city as requested
- Mobilise at all opportunities to cross sell the brand worldwide
- Constantly monitor the market and competition
- Support customer loyalty and property's brand standards
- Service customers to grow share of the account
- Build strong relationships with customers, guests and team members
- Handle guest complaints and disputes
- Ensure excellent working relationship with all colleagues
- Effectively communicate with all other hotel departments
Requirements
- Senior school qualifications
- Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management
- Minimum 2 years of experience working in a 5 star hotel environment within Sales
- Strong administrative skills
- Excellent computer skills and well versed in all computer applications
- Charming and outgoing with excellent interpersonal skills
- Ability to work under pressure and on own initiative
- Positive attitude and good communicator
- Ability to plan and organize workload
- Effective time management, communication and presentation skills
- Flexibility to respond to a range of different work situations
- Able to solve problems
Full Job Posting
Job Purpose
- Work closely with Director of Commercial Strategy, Associate Director of Sales and sales team.
- Ensure smooth and effective operation of the division.
- Act as link between sales team and various hotel departments.
- Support team with administrative tasks to achieve property sales objectives.
Key Responsibilities
- Ensure all requests are handled within time frame.
- Update all activities related to company account management in system.
- Contribute to development of company sales initiatives.
- Attend major events in hotel & city as requested.
- Mobilise at all opportunities to cross sell the brand worldwide.
- Constantly monitor the market and competition.
- Support customer loyalty and property's brand standards.
- Service customers to grow share of the account.
- Build strong relationships with customers, guests and team members.
- Handle guest complaints and disputes.
- Ensure excellent working relationship with all colleagues.
- Effectively communicate with all other hotel departments.
Qualifications
- Senior school qualifications.
- Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management.
- Minimum 2 years of experience in a 5 star hotel environment within Sales.
- Strong administrative skills.
- Previous experience in GCC an advantage.
- Excellent computer skills.
- Charming and outgoing with excellent interpersonal skills.
- Ability to work under pressure and on own initiative.
- Positive attitude and good communicator.
- Ability to plan and organize workload.
- Effective time management, communication and presentation skills.
- Flexibility to respond to a range of different work situations.
Our Commitment To You
- Learning & Development programmes.
- MOstay programme with complimentary nights and attractive rates.
- Health & Colleague Wellness programmes.
- Competitive salary and benefits packages.
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