Concierge Agent

Overview

About The Job

• Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Concierge Department, the Concierge Agent is responsible for handling guest requests in a friendly and caring manner and to handle messages, mail and parcels addressed to our guests and staff, following hotel procedures and our service standards in order to ensure guest satisfaction. The Concierge Agent reports to the Assistant Chief Concierge.
• As a
• Concierge Agent, you will be responsible for the following duties:
• Answers guest questions and handles guest requests in a polite and efficient manner such as giving information, making a reservation for a tour, a restaurant or transportation, providing directions, confirming flight, etc. If needed, refer to requests to relevant staff to ensure customer satisfaction
• Keeps updated of all information concerning the hotel services, local places of interest, restaurants, transportation, sport facilities, churches, shopping areas and all relevant information likely to be of guest’s interest to be able to answer guest requests and questions
• Keeps records, delivers and distributes all incoming and outgoing mail, faxes, messages and parcel addressed to current or future guests and hotel staff according to hotel procedures
• Upon requests, stores guest luggage into the luggage storage room. Handle all luggage with care
• Sells stamps for postcards and letters
• Maintains cleanliness and tidiness of desk area and replenishes counters with brochures, magazines, city maps for guest availability
• During Business Center’s closing time, sends fax for guests
• Any other duties, which may be assigned to you from time to time as directed by your supervisor or manager
• As a Concierge Agent, We Expect From You
• High school diploma or suitable equivalent
• Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus
• Well-groomed, professional appearance
• Outstanding verbal and written communication
• Physically agile, and to stand for extended periods
• Our commitment to you
• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• We’re Fans.
• Are you?