Hotel Manager
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Key skills for this role
About the Role
Mandarin Oriental Jumeira, Dubai is looking for a Hotel Manager to lead day-to-day operations, ensuring exceptional guest experiences and operational excellence. The role requires 10+ years in 5-star hotels, 5 years in hotel operations, and 2 years as Director of Operations or Hotel Manager.
Key Skills for This Role
Responsibilities
- Support the General Manager in leading the hotel's daily operations and act as Manager in Charge in their absence
- Drive operational excellence by implementing business strategies and ensuring efficient coordination across all departments
- Partner with Division Heads to manage budgets, monitor financial performance, and maximise revenue through effective cost control and commercial strategies
- Champion exceptional guest experiences by monitoring service quality, responding to guest feedback, and implementing continuous improvements
- Track and improve key performance indicators, quality assurance metrics, and guest satisfaction scores
- Maintain a visible leadership presence throughout the hotel, fostering strong relationships with guests and colleagues
- Collaborate with department leaders to strengthen operational processes, improve efficiency, and maintain brand standards
- Lead the hotel's health, safety, risk management, and sustainability initiatives, ensuring compliance with company policies and regulatory requirements
- Promote a positive, engaged workplace culture by supporting, coaching, and developing team members while maintaining open communication across all departments
Requirements
- Vocational Diploma in Hospitality / Hotel Management OR Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management
- Minimum 10 years of experience working in a 5 star hotel environment
- Minimum 5 years hotel operations experience
- Minimum of 2 years' experience as a Director of Operations or Hotel Manager
- International experience with GCC and/or Dubai preferred
- Able to communicate fluently in English verbally and written
- Able to work with multicultural teams
Full Job Posting
Job Purpose
- The Hotel Manager is responsible for leading the day to day operations of the hotel, ensuring exceptional guest experiences and operational excellence across all departments.
- Reporting to the General Manager, this role provides strategic and hands on leadership to the hotel leadership team and colleagues, driving service excellence, financial performance, and continuous operational improvement.
- The Hotel Manager ensures compliance with company policies, brand standards, and all relevant regulatory requirements while fostering a culture of collaboration, accountability, and customer excellence.
Key Responsibilities
- Support the General Manager in leading the hotel's daily operations and act as Manager in Charge in their absence.
- Drive operational excellence by implementing business strategies and ensuring efficient coordination across all departments.
- Partner with Division Heads to manage budgets, monitor financial performance, and maximise revenue through effective cost control and commercial strategies.
- Champion exceptional guest experiences by monitoring service quality, responding to guest feedback, and implementing continuous improvements.
- Track and improve key performance indicators, quality assurance metrics, and guest satisfaction scores.
- Maintain a visible leadership presence throughout the hotel, fostering strong relationships with guests and colleagues.
- Collaborate with department leaders to strengthen operational processes, improve efficiency, and maintain brand standards.
- Lead the hotel's health, safety, risk management, and sustainability initiatives, ensuring compliance with company policies and regulatory requirements.
- Promote a positive, engaged workplace culture by supporting, coaching, and developing team members while maintaining open communication across all departments.
Qualifications & Experience
- Vocational Diploma in Hospitality / Hotel Management OR Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management.
- Minimum 10 years of experience working in a 5 star hotel environment.
- Minimum 5 years hotel operations experience.
- Minimum of 2 years' experience as a Director of Operations or Hotel Manager.
- International experience with GCC and/or Dubai preferred.
- Able to communicate fluently in English verbally and written.
- Able to work with multicultural teams.
- Able to communicate effectively and build professional relationships with the Executive Committee, guests and hotel colleagues.
- Strong business acumen.
- Strategically minded.
- Strong problem solving & decision making skills.
- Exceptional customer focus.
Our Commitment To You
- Learning & Development. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Health & Colleague Wellness. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- A competitive salary and benefits packages.
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