Sales Coordinator
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Key skills for this role
About the Role
Mandarin Oriental Jumeira, Dubai is looking for a Sales Coordinator to support the sales team with administrative tasks, account management, and customer service. The role requires at least 2 years of experience in a 5-star hotel sales environment and strong organizational skills.
Key Skills for This Role
Responsibilities
- Ensures all requests are handled in the time frame set by the company
- Updates all activities related to company account management in the system and adheres to MOHG standards
- Contributes to the development of company sales initiatives by recommending, implementing and monitoring appropriate local activity
- Attends major events in hotel & city as requested by Department Head
- Mobilises at all opportunities to cross sell the brand worldwide
- Constantly monitors the market and the competition and reports on threats and opportunities
- Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience
- Services our customers in order to grow share of the account
- Builds strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
- Sets a positive example
- Handles guest complaints and disputes
- Ensures an excellent working relationship with all colleagues within the hotel
Requirements
- Senior school qualifications
- Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management
- Minimum 2 years of experience working in a 5 star hotel environment within Sales
- Strong administrative skills
- Excellent in using computer and well versed in all computer applications
- Charming and outgoing with excellent interpersonal skills
- Ability to work under pressure and on own initiative
- Positive attitude and good communicator
- Ability to plan and organize workload
- Effective time management, communication and presentation skills
- Flexibility to respond to a range of different work situations
- Able to solve problems
Full Job Posting
Job Purpose
- As Sales Coordinator you will work closely with the Director of Commercial Strategy, Associate Director of Sales and the sales team to ensure a smooth and effective operation of the division.
- You will act as a link between the sales team and various other hotel departments to ensure excellent property communication and collaboration.
- You will support the team with administrative tasks to achieve the overall property sales objectives.
Key Responsibilities
- Ensures all requests are handled in the time frame set by the company.
- Updates all activities related to company account management in the system and adheres to MOHG standards.
- Contributes to the development of company sales initiatives by recommending, implementing and monitoring appropriate local activity.
- Attends major events in hotel & city as requested by Department Head.
- Mobilises at all opportunities to cross sell the brand worldwide.
- Constantly monitors the market and the competition and reports on threats and opportunities.
- Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Builds strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively.
- Sets a positive example.
- Handles guest complaints and disputes.
- Ensures an excellent working relationship with all colleagues within the hotel.
Qualifications
- Senior school qualifications.
- Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management.
- Minimum 2 years of experience working in a 5 star hotel environment within Sales.
- Strong administrative skills.
- Previous experience in the GCC an advantage.
- Must be excellent in using computer and well versed in all computer applications.
- Charming and outgoing with excellent interpersonal skills for both external and internal customers.
- Ability to work under pressure and on own initiative.
- Positive attitude and good communicator.
- Ability to plan and organize workload.
- Effective time management, communication and presentation skills.
- Flexibility to respond to a range of different work situations.
Our commitment to you
- Learning & Development: crafted learning and development programmes for various stages in your career.
- MOstay: complimentary nights and attractive rates on rooms for you and your loved ones.
- Health & Colleague Wellness: a variety of health benefits and wellness programmes.
- A competitive salary and benefits packages.
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