Front Desk Agent

Overview

About The Job

• Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Front Office department, the Front Desk Agent is responsible for checking-in and checking-out hotel guests in a friendly and caring manner according to the standards.
• At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.
• The Front Desk Agent reports to the Front Office Manager.
• **As** **Front Desk Agent, you will be responsible for the following duties:**
• Check-in the arriving guests and check-out the departing guests in a friendly and caring manner according to the standards
• Upon check-in, register guests, assign rooms, and assist guests in completing the registration cards
• Accommodate special requests whenever possible
• Use suggestive selling techniques to sell rooms and to promote other services of the hotel
• Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers
• Upon the departure of guests, process the guest check-out procedures
• Receive payment from guests, settle the guests account and give a copy of the invoice
• Handle all front office cashier activities such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of the shift, balance the cash float
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information, and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and is not inclusive of issuing a safe deposit box, handling messages, or dealing with complaints
• Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests
• Possess a working knowledge of the room reservation procedures
• **As** **Front Desk Agent, we expect from you:**
• Previous experience in the same role in a luxury hotel is preferred, resort experience is required
• High school diploma or a relevant equivalent qualification
• Immaculate grooming standards with a professional appearance
• Excellent verbal and written communication skills with a strong focus on guest interaction
• Our commitment to you
• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• We’re Fans.
• Are you?