Sales Assistant, Sports
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Key skills for this role
About the Role
GMG is looking for a Sales Assistant for their sports retail store in Doha. The role involves providing exceptional customer service, achieving sales targets, and maintaining product knowledge.
Key Skills for This Role
Responsibilities
- Describe product features and benefits; demonstrate use and handling of product
- Educate clients on brand quality standards and specifications
- Advise customers on product ranges best suited to their needs
- Provide information on warranties, features, specifications, maintenance and care
- Ensure customer needs are met; resolve or escalate complaints
- Achieve sales targets using sales techniques, up selling and cross selling
- Ensure promotions and pricing are accurate and in line with company standards
- Compute sale prices and discounts; maintain sales records
- Receive and process cash, changes and credit payments; generate invoices and receipts
- Adhere to loss prevention, inventory controls and standard operating procedures
Requirements
- High School/ Diploma
- A minimum of 1 to 3 years of relevant experience
- Product/brand knowledge
- Interpersonal skills
- Customer service orientation
Full Job Posting
About the Role
- The role holder will be responsible for products and services to customers with the aim of maximizing sales opportunities and providing exceptional service.
Core Responsibilities
- Describes product features and benefits; demonstrates the use and handling of the product.
- Educates clients on brands quality standards and specifications.
- Advises customers on product ranges best suited to their needs; answers customers’ queries.
- Provides information to customers on warranties, features, specifications, maintenance and care of products.
- Ensures customers’ needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard.
- Maintains awareness of new product launches, promotional events and sales.
- Achieves sales targets by using sales techniques, up selling and cross selling.
- Ensures promotions and pricing are accurate and in line with company standards and policies.
- Computes sale prices and discounts as applicable; Maintains sales records.
- Receives and processes cash, changes and credit payments and generates invoices and receipts.
- Operates as a cashier and be consistently accurate in money handling.
- Follows the store’s after sales processes and ensures full adherence to repair/return policies and procedures.
Qualifications / Skills
- High School/ Diploma.
- A minimum of 1 to 3 years of relevant experience.
- Product/brand knowledge.
- Interpersonal skills.
- Customer service orientation.
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