Sales Administration Associate Analyst
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Key skills for this role
About the Role
The Cigna Group is seeking a Sales Administration Associate Analyst to support sales managers in account maintenance and administrative processes. The role involves managing quote requests, mailbox operations, and Salesforce reports while providing high-quality customer service to brokers and clients.
Key Skills for This Role
Responsibilities
- Manage quote requests and proposals from Quote tool for all locations and teams
- Handle mailbox management and complete allocated QR by end of day
- Respond to underwriters, broker and client queries within TAT
- Support sales projects and build relationships with internal teams and brokers/clients
- Provide high levels of customer service striving for first contact resolution
Requirements
- Strong interpersonal skills with good verbal and written communication
- Ability to manage quote requests and proposals
- Proficiency in Salesforce management and reporting
- Efficiency and accuracy in handling multiple tasks
- Ability to work collaboratively in a team environment
Full Job Posting
Objective
- Support the sales managers in all aspects of account maintenance ensuring maximum effectiveness of internal administrative processes and communication to guarantee optimum service to the client
Responsibilities
- Manage quote requests and proposals from Quote tool and manual process for all locations and for both SME and corporate team (direct and broker channel)
- Mailbox management Completion of allocated QR by end of day
- Working collaboratively within the support and broader sales team
- Responding to underwriters, broker and client’s queries within TAT
- Supporting important sales projects
- Building trust/relationships with internal teams and brokers/clients
- Salesforce management, reports and internal calls
- Product mastery
- Contribute towards building and improvisation of internal processes and guidelines
- Supporting sales team and enabling them to sell when they are away for meetings
- Business awareness and prioritisation
- Provide the highest levels of customer service, striving for first contact resolution, responding within given timelines written or verbal
Qualifications
- Strong interpersonal skills with good verbal and written communication to internal and external clients
- Efficiency and Accuracy
- Handling objections – which usually happens on multiple brokers/channels
- Proactiveness and taking accountability
About Cigna Healthcare
- Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life.
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