Telemarketing Executive
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Key skills for this role
About the Role
Cigna Healthcare is hiring a Telemarketing Executive in Dubai to handle inbound and outbound sales calls for insurance products. The role requires strong customer focus, sales experience in telemarketing or insurance, and the ability to meet targets.
Key Skills for This Role
Responsibilities
- Respond to all customer inbound & Internet enquiries relating to eligibility, plan benefit coverage, policy terms and conditions
- Achieve sales targets pre determined by management
- Communicate regularly with members
- Achieve/exceed set productivity and quality standards
- Adhere to regulatory targets within territorial limits
- Sell with integrity and treat customers fairly
- Interface effectively with internal colleagues, client management team, medical team staff etc.
- Maintain accurate records and files as required
- Actively support other team members and the achievement of team objectives
- Provide support to less experienced team members
- Identify potential process improvements and make recommendations to Team Leader
- Carry out other ad hoc tasks as required to meet business needs
Requirements
- Strong customer focus with ability to identify and solve problems
- Excellent interpersonal skills
- Good verbal and written communication
- Ability to exercise judgement
- Ability to organise, prioritise and manage workflow
- Ability to work well in a team environment
- Basic system navigation and Microsoft application skills
- Good keyboard skills
- Regulatory awareness
- Proven track record in telemarketing insurance sales inbound and outbound, ideally in an advised sales process
- 1 2 years experience in health industry, insurance background or outbound sales background
Full Job Posting
Job Summary
- Delivers basic technical, administrative, or operative Sales tasks. Places outbound calls which are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May answer inquiries and resolve problems.
- Requires developing knowledge of organization, products, and/or services.
- Entry point into professional roles. Reports to international markets. Eligible for sales incentive compensation.
Main Duties / Responsibilities
- Respond to all customer inbound & Internet enquiries relating to eligibility, plan benefit coverage, policy terms and conditions
- Achieve sales targets pre determined by management
- Communicate regularly with members
- Achieve/exceed set productivity and quality standards
- Adhere to regulatory targets within territorial limits
- Sell with integrity and treat customers fairly
- Interface effectively with internal colleagues, client management team, medical team staff etc.
- Maintain accurate records and files as required
- Actively support other team members and the achievement of team objectives
- Provide support to less experienced team members
- Identify potential process improvements and make recommendations to Team Leader
- Carry out other ad hoc tasks as required to meet business needs
Skills / Experience
- Strong customer focus with ability to identify and solve problems
- Excellent interpersonal skills
- Good verbal and written communication
- Ability to exercise judgement
- Ability to organise, prioritise and manage workflow
- Ability to work well in a team environment
- Basic system navigation and Microsoft application skills
- Good keyboard skills
- Regulatory awareness
- Proven track record in telemarketing insurance sales inbound and outbound, ideally in an advised sales process
- 1 2 years experience in health industry, insurance background or outbound sales background
Competencies
- Drive for results
- Listening
- Peer relationships
- Personal learning
- Priority setting
- Problem solving
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