Pharmacy Assistant - Specialty - Express Scripts Canada
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Express Scripts Canada is seeking a Pharmacy Assistant, Specialty to support pharmacy operations in Mississauga. You will manage inbound communications, process prescription transfers and refill requests, and maintain patient medication profiles.
Key Skills for This Role
Responsibilities
- Investigate, solve, and respond to inbound communications including prescription transfers, refill requests, payment solutions, and shipment tracking
- Communicate and follow up with pharmacy providers and prescribers regarding patient care
- Gather information to create and maintain patient medication profiles
- Escalate complex situations as necessary
Requirements
- 2 years of relatable experience, preferably in a pharmacy setting
- Proficient in Kroll software
- Computer literate with intermediate skills in MS Office (Word, Excel, Outlook)
- Excellent written, verbal and oral communication skills
- Strong customer service focus
- Ability to work independently and as a team player
- Bilingualism (English and French) is an asset
Full Job Posting
Job Summary
- The Express Scripts Canada Pharmacy is seeking a Pharmacy Assistant, Specialty to provide meaningful support to members for better health and peace of mind.
Essential Functions
- Investigate/solve/respond to the reason for the communication, including but not limited to prescription transfers, refill requests, payment solutions, and shipment tracking.
- Communicate and follow up with pharmacy providers and prescribers on regarding patient care
- Gather information to create and maintain patient medication profiles
- Escalate complex situations as necessary
Qualifications
- 2 years of relatable experience, preferably in a pharmacy setting
- Proficient in Kroll software
- Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
- CRM experience is preferable but not required
- Excellent written, verbal and oral communication skills
- Team player with the ability to work independently
- Strong customer service focus
- Strong work ethic and positive attitude is a must
- Strong interpersonal skills with ability to work independently with minimal supervision
- Flexible to situations and adaptable to change
- A thorough understanding of quality assurance and delivery of service excellence
- Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines
Why Join Us
- Competitive compensation, benefits and pension plan
- Career development and advancement opportunities
- A culture that celebrates innovation and collaboration
- Flexible work options and wellness programs
Pre Employment Requirements
- All offers of employment are conditional upon the successful completion of reference checks and background verification.
- Obtaining and maintaining a federal government security clearance is a bona fide occupational requirement.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at The Cigna Group
Telemarketing Executive
Dubai, UAE
Cigna Healthcare is hiring a Telemarketing Executive in Dubai to handle inbound and outbound sales calls for insurance products. The role requires strong customer focus, sales experience in telemarketing or insurance, an
Telemarketing Executive
Dubai, UAE
Cigna is hiring a Telemarketing Executive to handle inbound and outbound calls for insurance sales. Responsibilities include responding to customer inquiries, achieving sales targets, and maintaining accurate records. Re
Dental Claims Auditor - 12 Month Contract - Express Scripts Canada
Mississauga, CAN
Express Scripts Canada is seeking a Dental Claims Auditor for a 12-month contract to join the Fraud, Waste, and Abuse team. The role involves conducting audits of dental and other healthcare claims, ensuring compliance w
Dental Claims Auditor - 12 Month Contract - Express Scripts Canada
Mississauga, CAN
Job Title: Dental Claims Auditor Location: Mississauga Employment Type: Contract 12-Months Reason for Vacancy: Replacement Work Arrangement: Hybrid, 2 days a week on-site Department Name: Fraud, Waste, and Abuse Pay Type
Telemarketing Executive
Dubai, UAE
The Cigna Group is seeking a Telemarketing Executive to handle inbound and outbound calls, generate sales, and provide customer service. The role requires strong communication skills and 1-2 years of telemarketing or ins
Telemarketing Executive
Dubai, UAE
The Cigna Group is seeking a Telemarketing Executive to handle inbound and outbound sales calls for insurance products in Dubai. The role requires strong customer focus, sales experience in a regulated environment, and t
Account Manager - 18 Month Contract - Express Scripts Canada
Mississauga, CAN
Express Scripts Canada is seeking an Account Manager to manage day-to-day client relationships and ensure service delivery for assigned clients. The role involves executing operational deliverables, monitoring service tr
Telemarketing Executive
Dubai, UAE
The Cigna Group is seeking a Telemarketing Executive to handle inbound and outbound sales calls, respond to customer inquiries, and achieve sales targets. The role requires 1-2 years of telemarketing insurance sales expe
Telemarketing Executive
Dubai, UAE
Telemarketing Executive
Dubai, UAE
Dental Claims Auditor - 12 Month Contract - Express Scripts Canada
Mississauga, CAN
Dental Claims Auditor - 12 Month Contract - Express Scripts Canada
Mississauga, CAN
Telemarketing Executive
Dubai, UAE
Telemarketing Executive
Dubai, UAE
Account Manager - 18 Month Contract - Express Scripts Canada
Mississauga, CAN
Telemarketing Executive
Dubai, UAE