Telemarketing Executive
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Key skills for this role
About the Role
The Cigna Group is seeking a Telemarketing Executive to handle inbound and outbound calls, generate sales, and provide customer service. The role requires strong communication skills and 1-2 years of telemarketing or insurance sales experience.
Key Skills for This Role
Responsibilities
- Respond to customer inbound and internet inquiries regarding eligibility, plan benefits, and policy terms
- Achieve sales targets predetermined by management
- Generate sales through outbound calls to leads
- Maintain accurate records and files
Requirements
- 1 2 years of telemarketing or insurance sales experience
- Strong customer focus and problem solving skills
- Excellent verbal and written communication
- Basic system navigation and Microsoft application skills
Full Job Posting
Job Description Summary
- Delivers basic technical, administrative, or operative Sales tasks. Places outbound calls which are basic and routine. Uses computerized system for tracking, information gathering, and/or troubleshooting. May answer inquiries and resolve problems. Requires a developing knowledge of the organization,
Main Duties / Responsibilities
- Respond to all customer inbound & Internet enquiries relating to eligibility, plan benefit coverage, policy terms and conditions and strive for first call resolution
- Achieve sales targets pre determined by management
- Communicate regularly with members
- Achieve / exceed set productivity and quality standards
- Adhere to regulatory targets within our territorial limits
- Sell with integrity and treat customers fairly
- Interface effectively with internal colleagues, the client management team, the medical team staff etc. to resolve customer issues
- Maintain accurate records and files as required
- Actively support other team members and the achievement of team objectives
- Provide support to less experienced team members
- Identify potential process improvements and make recommendations to Team Leader
- To carry out other ad hoc tasks as required to meet business needs
Skills / Experience
- Strong customer focus with ability to identify and solve problems
- Excellent interpersonal skills
- Good verbal and written communication
- Ability to exercise judgement
- Ability to organise, prioritise and manage workflow
- The ability to work well in a team environment
- Basic system navigation and Microsoft application skills
- Good keyboard skills
- Regulatory awareness
- Proven track record in telemarketing insurance sales inbound and outbound, ideally in an advised sales process
- 1 – 2 years’ experience in health industry, insurance background or outbound sales background
Competencies
- Drive for results
- Listening
- Peer relationships
- Personal learning
- Priority setting
- Problem solving
About Cigna Healthcare
- Cigna healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions
- Cigna’s mission is to help our customers improve their health, well being and sense of security by providing access to care.
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