Telemarketing Executive
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Key skills for this role
About the Role
Cigna is hiring a Telemarketing Executive to handle inbound and outbound calls for insurance sales. Responsibilities include responding to customer inquiries, achieving sales targets, and maintaining accurate records.
Key Skills for This Role
Responsibilities
- Respond to all customer inbound Internet enquiries relating to eligibility, plan benefit coverage, policy terms and conditions and strive for first call resolution
- Achieve sales targets pre determined by management
- Communicate regularly with members
- Achieve / exceed set productivity and quality standards
- Adhere to regulatory targets within our territorial limits
- Sell with integrity and treat customers fairly
- Interface effectively with internal colleagues, the client management team, the medical team staff etc. to resolve customer issues
- Maintain accurate records and files as required
- Actively support other team members and the achievement of team objectives
- Provide support to less experienced team members
- Identify potential process improvements and make recommendations to Team Leader
- To carry out other ad hoc tasks as required to meet business needs
Requirements
- Strong customer focus with ability to identify and solve problems
- Excellent interpersonal skills
- Good verbal and written communication
- Ability to exercise judgement
- Ability to organise, prioritise and manage workflow
- Ability to work well in a team environment
- Basic system navigation and Microsoft application skills
- Good keyboard skills
- Regulatory awareness
- Proven track record in telemarketing insurance sales inbound and outbound, ideally in an advised sales process
- 1 – 2 years’ experience in health industry, insurance background or outbound sales background
Full Job Posting
Job Description Summary
- Delivers basic technical, administrative, or operative Sales tasks.
- Places outbound calls which are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May answer inquiries and resolve problems.
- Requires a developing knowledge of the organization, products, and/or services.
- Performs Telemarketing duties under direct instruction and close supervision.
- Entry point into professional roles.
- This role is eligible for sales incentive compensation (IC).
Main Duties / Responsibilities
- Respond to all customer inbound Internet enquiries relating to eligibility, plan benefit coverage, policy terms and conditions and strive for first call resolution
- Achieve sales targets pre determined by management
- Communicate regularly with members
- Achieve / exceed set productivity and quality standards
- Adhere to regulatory targets within our territorial limits
- Sell with integrity and treat customers fairly
- Interface effectively with internal colleagues, the client management team, the medical team staff etc. to resolve customer issues
- Maintain accurate records and files as required
- Actively support other team members and the achievement of team objectives
- Provide support to less experienced team members
- Identify potential process improvements and make recommendations to Team Leader
- To carry out other ad hoc tasks as required to meet business needs
Skills / Experience
- Strong customer focus with ability to identify and solve problems
- Excellent interpersonal skills
- Good verbal and written communication
- Ability to exercise judgement
- Ability to organise, prioritise and manage workflow
- The ability to work well in a team environment
- Basic system navigation and Microsoft application skills
- Good keyboard skills
- Regulatory awareness
- Proven track record in telemarketing insurance sales inbound and outbound, ideally in an advised sales process
- 1 – 2 years’ experience in health industry, insurance background or outbound sales background
Competencies
- Drive for results
- Listening
- Peer relationships
- Personal learning
- Priority setting
- Problem solving
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