Account Manager - 18 Month Contract - Express Scripts Canada
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Key skills for this role
About the Role
Express Scripts Canada is seeking an Account Manager to manage day-to-day client relationships and ensure service delivery for assigned clients. The role involves executing operational deliverables, monitoring service trends, and driving client satisfaction and retention.
Key Skills for This Role
Responsibilities
- Manage day to day client relationships and ensure core service delivery
- Interact with clients, consultants, and producers to provide consultation and issue resolution
- Execute client benefit requests including changes, up sells, new groups, and terminations
- Monitor service trends and resolve operational/service issues proactively
- Lead new group and product implementations
- Present operational performance metrics to clients monthly/quarterly
Requirements
- Post secondary education or equivalent work experience
- 5 years experience in business to business service relationship
- Experience in Health Care Insurance or Benefits Industry (strong asset)
- Excellent interpersonal skills
- Strong project management skills
- Bilingual (French and English) (strong asset)
Full Job Posting
Job Summary
- The Account Manager is responsible for daily account activity and core service delivery to assigned clients.
- Primary focus is executing client specific operational deliverables, monitoring service trends, providing proactive consultation, and owning issue resolution.
- Performance measured by client satisfaction and retention.
Key Responsibilities
- Manages day to day client relationships through comprehensive knowledge of client’s benefit plan and product offerings.
- Daily interacts with clients, consultants and producers providing preventative consultation, analysis and issue resolution.
- Responsible for timely and accurate management of all client benefit requests, including benefit changes, product up sells, new groups, terminations and escalated issues.
- Proactively monitors and identifies service trends; collaborates to resolve operational/service related issues.
- Accountable for new group and specific product implementations; leads internal meetings to ensure cross functional collaboration.
- Leads client centric team meetings to review operational performance.
- Presents operational performance metrics to clients on a monthly and/or quarterly basis.
- Works in collaboration with Account Management team and Client Service team on strategic objectives and escalated issues.
What We’re Looking For
- Post secondary education or equivalent in related work experience.
- 5 years experience in a business to business service relationship.
- Experience in Health Care Insurance and or Benefits Industry is considered a strong asset.
- Excellent interpersonal skills to influence and facilitate change management.
- Proven planning, time and resource management skills.
- Strong Project management skills and proven ability to excel at strategic thinking and planning.
- Superior interpersonal communications, collaboration, relationship building and influencing skills.
- Excellent verbal and written communication and presentation skills; Bilingual (fluent in French and English) would represent a strong asset.
Why Join Us
- Competitive compensation, benefits and pension plan.
- Career development and advancement opportunities.
- A culture that celebrates innovation and collaboration.
- Flexible work options and wellness programs.
Pre Employment Requirements
- All offers conditional upon successful completion of reference checks and background verification.
- For certain positions, obtaining and maintaining a federal government security clearance is a condition of employment.
- Candidates must meet eligibility criteria for the applicable clearance level and consent to security screening.
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