Sales Administration Associate Analyst
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Key skills for this role
About the Role
The Cigna Group is seeking a Sales Administration Associate Analyst to support sales managers in account maintenance and administrative processes. The role involves managing quote requests, mailbox management, and providing customer service to brokers and clients.
Key Skills for This Role
Responsibilities
- Manage quote requests and proposals from Quote tool and manual process for all locations
- Handle mailbox management and complete allocated QR by end of day
- Respond to underwriters, broker and client queries within TAT
- Support sales team and enable them to sell when they are away for meetings
- Build relations with internal departments to ensure resources are utilized for client/broker benefit
Requirements
- Strong interpersonal skills with good verbal and written communication
- Ability to manage quote requests and proposals
- Proficiency in Salesforce management
- Efficiency and accuracy in handling tasks
- Ability to work Monday to Friday in Dubai timings
Full Job Posting
Objective
- Support the sales managers in all aspects of account maintenance ensuring maximum effectiveness of internal administrative processes and communication to guarantee optimum service to the client
Responsibilities
- Should be working from Monday to Friday, ideally in line with Dubai timings
- To manage quote requests and proposals from Quote tool and manual process for all locations and for both SME and corporate team (direct and broker channel)
- Mailbox management Completion of allocated QR by end of day
- Working collaboratively within the support and broader sales team
- Responding to underwriters, broker and client’s queries within TAT
- Supporting important sales projects
- Building trust/relationships with internal teams and brokers/clients
- Salesforce management, reports and internal calls
- Product mastery
- Contribute towards building and improvisation of internal processes and guidelines
- Supporting sales team and enabling them to sell when they are away for meetings
- Business awareness and prioritisation
Skills
- Strong interpersonal skills with good verbal and written communication to internal and external clients
- Provide the highest levels of customer service, striving for first contact resolution
- Build relations with internal departments to ensure all resources are utilized to the benefit of the client/broker
- Work well in a team environment
- Efficiency and Accuracy
- Handling objections
- Proactiveness and taking accountability
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