Sales & Account Management Expert
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Key skills for this role
About the Role
stc is seeking a Sales & Account Management Expert to drive account planning, client interaction, and new sales opportunities. The role focuses on building long-term customer relationships and achieving commercial excellence.
Key Skills for This Role
Responsibilities
- Drive account planning and execution activities through sales representation, customer relations, exploring market opportunities and monitoring sales operations
- Lead client interaction at organizational level and communicate customer requirements to relevant stakeholders
- Oversee customer service delivery and operations to ensure customer satisfaction at all times
- Identify and develop new sales opportunities to achieve target by cross selling and up selling to maximize revenue generation
- Enable achieving commercial excellence within the sector by developing comprehensive sales go to market strategy and sales plans
- Coordinate with supply chain and marketing functions for undertaking sales forecast analysis
- Focus on building and maintaining long term relationships with clients through excellent customer experience
- Lead management of customer complaints from opening to closure of tickets and coordinate with relevant functions for accurate and timely resolution
Requirements
- Bachelor's degree in Business Administration specialized in Sales (preferred) or a related field
- Preferred experience of 3 6 years, or equivalent in the area of expertise
Full Job Posting
Job Purpose
- The role holder is responsible for implementing and maintaining operational governance frameworks across Specialized’s Business Critical services, ensuring effective performance monitoring, compliance auditing, and documentation management.
- The role ensures alignment with internal SLAs, regulatory requirements, and Specialized’s approved policies and procedures.
Key Responsibilities
- Drive account planning and execution activities through sales representation, customer relations, exploring market opportunities and monitoring the sales operations to enable identifying performance issues.
- Lead client interaction at organizational level and communicate customer requirements to relevance stakeholders. In addition to oversee the customer service delivery and operations to ensure customer satisfaction at all times.
- Identify and develop new sales opportunities in order to achieve the required target by cross selling and up selling either direct sales or in direct sales to enable maximizing revenue generation and achieving financial targets.
- Enable achieving commercial excellence within the sector though developing comprehensive sales go to market strategy and sales plans while coordinating with the supply chain and marketing functions for undertaking sales forecast analysis.
- Focus on building and maintaining a long term relationship with client through providing an excellent customer experience in every client interaction and putting the client interest as a top priority in daily operations.
- Lead the management of customer complaints from opening to the closure of tickets and coordinate with relative functions across the organizational to ensure complaints resolution in an accurate and timely manner.
Qualifications
- Bachelor in Business Administration specialized in Sales (preferred) or a related field.
- Preferred experience of (3 6) years, or equivalent in the area of expertise.
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