Network & service Optimization Principal Expert
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Key skills for this role
About the Role
We are seeking a Network & Service Optimization Principal Expert to conduct network performance audits, root-cause analysis, and drive quality improvements. The role requires 8+ years of experience in telecom technology operations and managing vendors/MSPs.
Key Skills for This Role
Responsibilities
- Conduct regular network & services performance audits, including software levels, devices, etc., and KPIs/QKIs checks, conducting routine field drive test measurements to detect deteriorations in technology related CEx and service performance trends.
- Conduct root cause analysis on identified service performance deteriorations, identifying potential improvement opportunities, and preparing proposals and recommendations for network quality and service improvement.
- Ensure sharing potential improvement opportunities and escalates cases with relevant stakeholders for implementation, following up with respective departments on the corrective or optimization actions and recommendations.
- Ensures adherence to global best practices and standards for E2E network & service optimization, governing E2E optimization by controlling & supervising MSP operational activities and deliverables.
- Ensure providing inputs regarding the Technology Architecture and Blueprint to ensure performance enhancements in the medium to long term, coordinating with Service Excellence & Assurance planning and design for additional coverage and capacity requirements.
- Manage vendors/MSPs by having periodic reviews to ensure compliance, deliverable quality timeliness, and performance, setting up and implementing adequate governance and process interfaces for managing performance trends and implementing corrective actions.
- Manage NW resources efficiently for the best customer experience through automation and cognitive SON solution.
- Ensure Improving the QoS & QoE through adopting E2E optimization (Access, Core, Transport).
- Report spectrum interference cases and overspills to CST.
Requirements
- Bachelor Degree in Business Administration or Engineering.
- A minimum of 8 years of relevant experience with at least 3 4 years of experience in a similar role.
- Prior experience in managing technology or service operations in a Telecom organization with experience in managing operations internally and with vendors/MSP.
- Preferred prior experience in Technology operations processes design and implementation.
Full Job Posting
Job Purpose
- The role holder is responsible for conducting regular network & services performance audits, including root cause analysis of service deteriorations, and preparing proposals for quality and service improvement.
- They ensure adherence to best practices, manage vendors/MSPs, and coordinate with stakeholders for optimization actions and performance enhancements.
- The role holder shall carry out their duties in accordance with the stipulated business policies and procedures.
Core Responsibilities
- Conduct regular network & services performance audits, including software levels, devices, etc., and KPIs/QKIs checks, conducting routine field drive test measurements to detect deteriorations in technology related CEx and service performance trends.
- Conduct root cause analysis on identified service performance deteriorations, identifying potential improvement opportunities, and preparing proposals and recommendations for network quality and service improvement.
- Ensure sharing potential improvement opportunities and escalates cases with relevant stakeholders for implementation, following up with respective departments on the corrective or optimization actions and recommendations.
- Ensures adherence to global best practices and standards for E2E network & service optimization, governing E2E optimization by controlling & supervising MSP operational activities and deliverables.
- Ensure providing inputs regarding the Technology Architecture and Blueprint to ensure performance enhancements in the medium to long term, coordinating with Service Excellence & Assurance planning and design for additional coverage and capacity requirements.
- Manage vendors/MSPs by having periodic reviews to ensure compliance, deliverable quality timeliness, and performance, setting up and implementing adequate governance and process interfaces for managing performance trends and implementing corrective actions.
- Manage NW resources efficiently for the best customer experience through automation and cognitive SON solution.
- Ensure Improving the QoS & QoE through adopting E2E optimization (Access, Core, Transport).
- Report spectrum interference cases and overspills to CST.
Qualifications & Experience
- Bachelor Degree in Business Administration or Engineering.
- A minimum of 8 years of relevant experience with at least 3 4 years of experience in a similar role.
- Prior experience in managing technology or service operations in a Telecom organization with experience in managing operations internally and with vendors/MSP.
- Preferred prior experience in Technology operations processes design and implementation.
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