Royal Service and Reservations Agent
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Key skills for this role
About the Role
AccorHotel is seeking a dedicated Royal Service and Reservations Agent in Riyadh to handle guest inquiries and manage reservations for accommodations, dining, and events. The role requires professionalism, attention to detail, and a commitment to exceptional customer service.
Key Skills for This Role
Responsibilities
- Handle incoming calls, emails, and in person inquiries with professionalism and courtesy
- Manage reservations for accommodations, dining, and special events, ensuring accuracy and attention to detail
- Provide comprehensive information about facilities, services, and local attractions
- Anticipate guest needs and proactively offer personalized recommendations and solutions
- Collaborate with various departments to fulfill guest requests and resolve any issues promptly
- Maintain up to date knowledge of property offerings, promotions, and local events
- Uphold the highest standards of customer service excellence at all times
Requirements
- Handle incoming calls, emails, and in person inquiries with professionalism and courtesy
- Manage reservations for accommodations, dining, and special events with accuracy
- Provide comprehensive information about facilities, services, and local attractions
- Anticipate guest needs and offer personalized recommendations
- Collaborate with departments to fulfill guest requests and resolve issues
- Maintain up to date knowledge of property offerings, promotions, and local events
- Uphold the highest standards of customer service excellence
Full Job Posting
Job Description
- We are seeking a dedicated and professional Royal Service and Reservations Agent to join our prestigious team in Riyadh, Saudi Arabia.
- As the first point of contact for our esteemed guests, you will play a crucial role in delivering exceptional service and creating unforgettable experiences.
Key Responsibilities
- Handle incoming calls, emails, and in person inquiries with the utmost professionalism and courtesy.
- Manage reservations for accommodations, dining, and special events, ensuring accuracy and attention to detail.
- Provide comprehensive information about our facilities, services, and local attractions.
- Anticipate guest needs and proactively offer personalized recommendations and solutions.
- Collaborate with various departments to fulfill guest requests and resolve any issues promptly.
- Maintain up to date knowledge of property offerings, promotions, and local events.
- Uphold the highest standards of customer service excellence at all times.
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