Royal Service Agent (Saudi National)
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Key skills for this role
About the Role
Sofitel Riyadh is hiring a Saudi National Royal Service Agent to process calls, handle guest requests, and coordinate with hotel departments. The role requires strong communication skills and a commitment to luxury service standards.
Key Skills for This Role
Responsibilities
- Process all incoming and outgoing calls accurately and courteously
- Ensure smooth internal telecommunication as per Sofitel Standards
- Accurately record and control wake up calls
- Assist guests with international calls and directory queries
- Handle guests requests promptly and report complaints to the Supervisor
- Maintain detailed knowledge of the Hotel’s fire, life and safety system
- Attend and handle all guest requests received for internal services
- Set up inventory and monitor supplies and other commodities upon guest requests
- Fulfill administrative tasks, front office coordination and filing
- Coordinate with all departments as per guests and operational needs
Requirements
- Saudi National
- Written and verbal communication skills in English
- Ability to work cohesively with co workers as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with all hotel guests & patrons
- Able to exercise good judgment with difficult guests
- Understanding and ability to work in a multi cultural environment
- Secondary Education or relevant qualifications in Hotel Management
Full Job Posting
Company Description
- We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
- Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth.
Job Description
- Process all incoming and outgoing calls accurately and courteously
- Ensure smooth internal telecommunication as per Sofitel Standards
- Accurately record and control wake up calls
- Assist guests with international calls and directory queries
- Call guests by name whenever possible
- Handle guests requests promptly and report complaints to the Supervisor
- Aware of local telephone listings and frequently dialed numbers
- Strictly abides by standards policies and procedures.
- Advise defects on switchboard equipment to Supervisor
- Maintain a clean work environment
- Maintain detailed knowledge of the Hotel’s fire, life and safety system
- To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
Qualifications
- SAUDI National
- Written and verbal communication skills in English
- Ability to work cohesively with co workers as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with all hotel guests & patrons
- Able to exercise good judgment with difficult guests
- Understanding and ability to work in a multi cultural environment
- Secondary Education or relevant qualifications in Hotel Management
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