Concierge Supervisor (Saudi National)
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Key skills for this role
About the Role
Sofitel Riyadh Hotel & Convention Center seeks a Concierge Supervisor to oversee concierge services, manage a team, and provide personalized guest assistance. The role requires 3-5 years of concierge experience with leadership skills, fluency in English and Arabic, and strong knowledge of local attractions.
Key Skills for This Role
Responsibilities
- Oversee concierge services, ensuring guests receive exceptional hospitality and personalized assistance
- Manage a team of concierges
- Handle guest inquiries and provide recommendations for dining, entertainment, and transportation
- Provide guests with personalized recommendations and assistance, including dining reservations, transportation, and entertainment
- Handle special requests, ensuring prompt and efficient service
- Manage VIP guest experiences, ensuring their expectations are exceeded
- Address guest concerns and resolve complaints professionally
- Maintain an updated knowledge of local attractions, events, and services
- Collaborate with hotel departments, including front office and guest relations, to ensure seamless service
- Implement and uphold service standards, ensuring consistency in guest interactions
Requirements
- Saudi National
- 3 5 years of concierge experience with leadership skills
- Strong knowledge of local attractions and services
- Excellent communication and problem solving abilities
- Proficiency in hotel management software and multitasking
- Fluency in English & Arabic
Full Job Posting
Job Description
- The Concierge Supervisor is responsible for overseeing concierge services, ensuring guests receive exceptional hospitality and personalized assistance.
- This role involves managing a team of concierges, handling guest inquiries, and providing recommendations for dining, entertainment, and transportation.
- The Concierge Supervisor ensures a seamless guest experience by maintaining strong local partnerships and upholding the highest service standards.
Responsibilities
- Provide guests with personalized recommendations and assistance, including dining reservations, transportation, and entertainment.
- Handle special requests, ensuring prompt and efficient service.
- Manage VIP guest experiences, ensuring their expectations are exceeded.
- Address guest concerns and resolve complaints professionally.
- Maintain an updated knowledge of local attractions, events, and services.
- Collaborate with hotel departments, including front office and guest relations, to ensure seamless service.
- Implement and uphold service standards, ensuring consistency in guest interactions.
Qualifications
- Saudi National
- 3 5 Years Of Concierge Experience With Leadership Skills
- Strong knowledge of local attractions and services
- Excellent communication and problem solving abilities
- Proficiency in hotel management software and multitasking
- Fluency in English & Arabic
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