Guest Relations Manager
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Key skills for this role
About the Role
Sofitel Riyadh seeks a Guest Relations Manager to oversee all aspects of guest relations and maximize guest satisfaction. You will supervise Guest Relation Officers, handle VIP arrivals, and ensure a luxury experience.
Key Skills for This Role
Responsibilities
- Oversee and direct all aspects of Guest Relations to maximize guest satisfaction
- Supervise Guest Relation Officers
- Conduct house tours / site inspection and special room drops for VIP’s
- Escort all arriving guests to their respective suites
- Check all VIP rooms prior to arrival and ensure correct standard is maintained
- Handle guest complaints and feedback according to Sofitel standards
- Prepare requisition and distribution of amenities on a timely basis
Requirements
- Degree from School for Tourism & Hotel Management
- Minimum 3 5 years’ relevant experience with at least 2 years at a supervisory level
- Strong written and verbal communication skills in English
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Full Job Posting
Company Description
- Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth.
- The Sofitel Riyadh is dedicated to providing a five star experience characterized by luxury, elegance, and impeccable service.
Key Roles & Responsibilities
- Live and project the goal, philosophy, vision, mission and core values of the company.
- Adheres to company grooming standards at all time.
- Is a continual source of information, help and assistance to all guests.
- Prepares the weekly duty rosters.
- Supervise Guest Relation Officers.
- Keeps the immediate manager fully informed of all problems or unusual matters of significance.
- Maintains Transparent and open line of communication, coordination and feedback with related departments.
- Conduct house tours / site inspection and special room drops for VIP’s.
- Escorts all arriving guests to their respective suites.
- Escorts external guests to their destination.
- Escorts departing guests to their means of transport.
- Checked all VIP rooms prior to arrival and ensure that the correct standard (allocations, amenities and special requests) is maintained.
Personal Attributes
- Strong written and verbal communication skills in English.
- Able to develop rapport with colleagues and management staff.
- Ability to work cohesively with co workers as part of a multi cultural team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Ability to promote positive relations with guests and patrons.
- Able to exercise good judgment with difficult guests.
Qualifications
- Degree from School for Tourism & Hotel Management.
Experience
- Minimum 3 5 years’ relevant experience with at least 2 years at a supervisory level.
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