Night Duty Manager
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Key skills for this role
About the Role
Sofitel seeks a Night Duty Manager to oversee front office operations during the night shift at a Dubai hotel. Responsibilities include training, compliance, room inventory management, and guest satisfaction.
Key Skills for This Role
Responsibilities
- Train, coach, and mentor new team members
- Ensure compliance with all Front Office quality standards and policies
- Coordinate activities with other departments to enhance communication and guest satisfaction
- Assist in daily management of room inventory to optimize revenue
- Manage the membership program and ensure member recognition
- Drive the Front Desk Up selling Program
- Foster cooperation and trust among colleagues and departments
- Develop the potential of others through training and coaching
- Ensure teams embrace and drive Sofitel Brand initiatives
- Collaborate with AFOM to assess staffing and performance levels
Requirements
- Diploma or degree in Hospitality or Rooms Division
- 2 to 5 years' experience
- Fluent in English
Full Job Posting
Company Description
- Accor is a worldwide leader in hospitality, offering limitless possibilities for career growth.
Job Description
- Training, coaching, and mentoring new team members.
- Ensuring compliance with all Front Office quality standards.
- Coordinating activities with other departments.
- Assisting in daily management of room inventory.
- Managing the membership program.
- Driving the Front Desk Up selling Program.
- Fostering cooperation and trust among colleagues.
- Developing the potential of others through training.
- Ensuring teams embrace Sofitel Brand initiatives.
- Collaborating with AFOM to assess staffing and performance.
- Maximizing room occupancy and using up selling techniques.
- Maintaining good communication across departments.
Qualifications
- Diploma or degree in Hospitality or Rooms Division
- 2 to 5 years' experience
- Languages: fluent in English and a 2nd language would be a plus
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