Royal Service Agent (Saudi National)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
Key Skills for This Role
Full Job Posting
Company Description
"Why work for Accor?
We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service.
The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable.
Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.
Job Description
- Process all incoming and outgoing calls accurately and courteously
- Ensure smooth internal telecommunication as per Sofitel Standards
- Accurately record and control wake-up calls
- Assist guests with international calls and directory queries
- Call guests by name whenever possible
- Handle guests requests promptly and report complaints to the Supervisor
- Aware of local telephone listings and frequently dialed numbers
- Strictly abides by standards policies and procedures.
- Advise defects on switchboard equipment to Supervisor
- Maintain a clean work environment
- Maintain detailed knowledge of the Hotel’s fire, life and safety system
- To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
- To answer and handle calls and messages, properly using the telephone etiquettes and Sofitel standards.
- To ensure that all guests enjoy their stay being offered the finest personal service.
- To respect the privacy of the guests and the confidentiality of the information.
- To report any guest comment or complaint.
- To set-up inventory and monitor supplies and other commodities upon guest requests.
- To be aware of and to follow emergency and security procedures.
- To fulfill administrative tasks, front office coordination and filing.
- To respect key handling procedures.
- To read and update logbooks.
- To carry out special projects according to given assignments.
- To coordinate with all departments as per guests and operational needs.
- To inform concerned division or department heads whenever a matter is delayed or not solved.
- To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
- To carry out any other reasonable duties as assigned by the Front Office Manager.
Qualifications
- SAUDI National
- Written and verbal communication skills in English
- Ability to work cohesively with co-workers as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with all hotel guests & patrons
- Able to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment
- Secondary Education or relevant qualifications in Hotel Management
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Sofitel
Night Duty Manager
Dubai, UAE
Sofitel seeks a Night Duty Manager to oversee front office operations during the night shift at a Dubai hotel. Responsibilities include training, compliance, room inventory management, and guest satisfaction. Requires a
Concierge Supervisor (Saudi National)
Riyadh, KSA
Sofitel Riyadh Hotel & Convention Center seeks a Concierge Supervisor to oversee concierge services, manage a team, and provide personalized guest assistance. The role requires 3-5 years of concierge experience with lead
Guest Relations Manager
Riyadh, KSA
Sofitel Riyadh seeks a Guest Relations Manager to oversee all aspects of guest relations and maximize guest satisfaction. You will supervise Guest Relation Officers, handle VIP arrivals, and ensure a luxury experience. R
Royal Service Agent (Saudi National)
Riyadh, KSA
Sofitel Riyadh is hiring a Saudi National Royal Service Agent to process calls, handle guest requests, and coordinate with hotel departments. The role requires strong communication skills and a commitment to luxury servi
Laundry Supervisor
Dubai, UAE
Sofitel is hiring a Laundry Supervisor to oversee laundry operations, ensuring quality control of linen and uniforms, managing staff, and maintaining equipment. The role requires supervisory experience in a hotel laundry
Director of Housekeeping - Sofitel Jabal Omar Makkah
Jeddah, KSA
Sofitel Jabal Omar Makkah seeks a Director of Housekeeping to lead luxury housekeeping operations, ensuring exceptional cleanliness and guest satisfaction. The role requires strategic leadership, financial management, an
Front Office Agent (Saudi National)
Riyadh, KSA
Sofitel Riyadh seeks a Front Office Agent to manage reception, check-in/out, cashiering, and guest inquiries. The role requires strong communication in English and Arabic, a guest-focused attitude, and the ability to wor
Corporate Sales Manager (Saudi National)
Riyadh, KSA
Sofitel Riyadh seeks a Corporate Sales Manager (Saudi National) to drive corporate business revenue by securing new accounts and growing existing clients. The role involves developing sales strategies, prospecting, clien
Night Duty Manager
Dubai, UAE
Concierge Supervisor (Saudi National)
Riyadh, KSA
Guest Relations Manager
Riyadh, KSA
Royal Service Agent (Saudi National)
Riyadh, KSA
Laundry Supervisor
Dubai, UAE
Director of Housekeeping - Sofitel Jabal Omar Makkah
Jeddah, KSA
Front Office Agent (Saudi National)
Riyadh, KSA
Corporate Sales Manager (Saudi National)
Riyadh, KSA