Rooms Division Manager
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Key skills for this role
About the Role
We are seeking an experienced and service-driven Rooms Division Manager to lead Front Office, Guest Experience, and Housekeeping at Our Habitas Ras Abrouq. Reporting.
Key Skills for This Role
Responsibilities
- Lead and oversee all Rooms Division operations, including Front Office, Guest Experience, Housekeeping, Reservations, and related departments.
- Ensure seamless guest arrival, stay, and departure experiences while maintaining the highest levels of service excellence.
- Drive guest satisfaction scores and proactively manage guest feedback to identify opportunities for continuous improvement.
- Develop and implement departmental strategies, operating procedures, and service standards aligned with brand expectations.
- Monitor occupancy, room inventory, and revenue opportunities in partnership with the commercial and revenue teams.
- Manage departmental budgets, labour costs, productivity, and operational expenses.
- Lead, mentor, and develop the Rooms Division team, fostering a culture of accountability, collaboration, and continuous improvement.
- Deliver ongoing training, coaching, and development programmes to enhance service delivery and operational excellence.
- Drive employee engagement and motivation initiatives that support retention, performance, and a positive team culture.
- Conduct regular quality assurance inspections to ensure rooms, public areas, and guest facilities consistently meet luxury hospitality standards.
- Collaborate closely with Engineering, Food & Beverage, Wellness, and Experiences teams to ensure a seamless guest journey.
- Ensure compliance with health, safety, security, and company policies.
Requirements
- Experience in Rooms Division management in a luxury hospitality environment
- Strong leadership and team management skills
Full Job Posting
Job Summary
- We are seeking an experienced and service driven Rooms Division Manager to lead Front Office, Guest Experience, and Housekeeping at Our Habitas Ras Abrouq.
- Reporting directly to the General Manager, the Rooms Division Manager will be responsible for delivering exceptional guest experiences, ensuring operational excellence across all guest facing areas, and driving service standards that reflect the Our Habitas brand philosophy.
- This role requires a hands on leader who thrives in a luxury lifestyle resort environment and is passionate about creating memorable and meaningful guest journeys.
Key Responsibilities
- Lead and oversee all Rooms Division operations, including Front Office, Guest Experience, Housekeeping, Reservations, and related departments.
- Ensure seamless guest arrival, stay, and departure experiences while maintaining the highest levels of service excellence.
- Drive guest satisfaction scores and proactively manage guest feedback to identify opportunities for continuous improvement.
- Develop and implement departmental strategies, operating procedures, and service standards aligned with brand expectations.
- Monitor occupancy, room inventory, and revenue opportunities in partnership with the commercial and revenue teams.
- Manage departmental budgets, labour costs, productivity, and operational expenses.
- Lead, mentor, and develop the Rooms Division team, fostering a culture of accountability, collaboration, and continuous improvement.
- Deliver ongoing training, coaching, and development programmes to enhance service delivery and operational excellence.
- Drive employee engagement and motivation initiatives that support retention, performance, and a positive team culture.
- Conduct regular quality assurance inspections to ensure rooms, public areas, and guest facilities consistently meet luxury hospitality standards.
- Collaborate closely with Engineering, Food & Beverage, Wellness, and Experiences teams to ensure a seamless guest journey.
- Ensure compliance with health, safety, security, and company policies.
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