Guest Experience Agent
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Key skills for this role
About the Role
We are seeking a warm, proactive, and service-oriented Guest Experience Agent to deliver exceptional guest service at Our Habitas Ras Abrouq, ensuring every guest e.
Key Skills for This Role
Responsibilities
- Deliver warm, personalized, and professional service to guests throughout their stay.
- Welcome guests upon arrival, assist with check in and check out procedures.
- Respond promptly to guest inquiries, requests, and concerns.
- Coordinate guest requests with Housekeeping, Food & Beverage, Engineering, Spa, Activities, and other departments.
- Maintain accurate guest profiles, preferences, and special requests in the property management system.
- Provide knowledgeable recommendations on resort facilities, dining, wellness, and local attractions.
- Proactively anticipate guest needs and identify opportunities to enhance their stay.
- Handle guest feedback professionally, resolving issues efficiently.
- Ensure all guest interactions reflect brand standards and luxury hospitality expectations.
- Assist in organizing special occasions, celebrations, VIP arrivals, and personalized experiences.
- Support daily front office and guest services operations.
- Maintain accurate records of guest requests, incidents, and service recovery actions.
Requirements
- Experience in guest services or front office in a luxury hospitality environment.
- Excellent communication skills and attention to detail.
- Ability to anticipate guest needs and resolve concerns efficiently.
- Proficiency in property management systems.
- Knowledge of resort facilities, dining, wellness, and local attractions.
- Ability to work in a remote desert environment.
Full Job Posting
Job Summary
- We are seeking a warm, proactive, and service oriented Guest Experience Agent to deliver exceptional guest service at Our Habitas Ras Abrouq.
- Ensure every guest enjoys a seamless, personalized, and memorable stay in our remote luxury desert environment.
- Reporting to the Front Office Manager or Guest Experience Manager.
Key Responsibilities
- Deliver warm, personalized, and professional service to guests throughout their stay.
- Welcome guests upon arrival, assist with check in and check out procedures.
- Respond promptly to guest inquiries, requests, and concerns.
- Coordinate guest requests with Housekeeping, Food & Beverage, Engineering, Spa, Activities, and other departments.
- Maintain accurate guest profiles, preferences, and special requests within the property management system.
- Provide knowledgeable recommendations on resort facilities, dining experiences, wellness offerings, local attractions, and activities.
- Proactively anticipate guest needs and identify opportunities to enhance their stay.
- Handle guest feedback professionally, resolving issues efficiently and escalating concerns when appropriate.
- Ensure all guest interactions reflect Our Habitas brand standards and luxury hospitality expectations.
- Assist in organizing special occasions, celebrations, VIP arrivals, and personalized guest experiences.
- Support daily front office and guest services operations while maintaining high standards of presentation and professionalism.
- Maintain accurate records of guest requests, incidents, and service recovery actions for reporting purposes.
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