Guest Experience Agent
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Key skills for this role
About the Role
Job Summary We are seeking a warm, proactive, and service-oriented Guest Experience Agent to deliver exceptional guest service at Our Habitas Ras Abrouq, ensuri.
Key Skills for This Role
Responsibilities
- Deliver warm, personalized service to guests throughout their stay
- Welcome guests upon arrival, assist with check in/check out
- Respond promptly to guest inquiries and resolve concerns
- Coordinate guest requests with housekeeping, F&B, engineering, spa, and activities
- Maintain accurate guest profiles and preferences in the property management system
- Provide recommendations on resort facilities, dining, wellness, and local attractions
- Proactively anticipate guest needs to enhance their stay
- Handle guest feedback professionally and escalate when needed
- Assist in organizing special occasions, VIP arrivals, and personalized experiences
- Support daily front office and guest services operations
Requirements
- Experience in guest service or front office in luxury hospitality
- Excellent communication and interpersonal skills
- Ability to anticipate guest needs and resolve concerns
- Proficiency with property management systems
Full Job Posting
Job Summary
- We are seeking a warm, proactive, and service oriented Guest Experience Agent to deliver exceptional guest service at Our Habitas Ras Abrouq, ensuring every guest enjoys a seamless, personalized, and memorable stay in our remote luxury desert environment.
- Reporting to the Front Office Manager or Guest Experience Manager, the Guest Experience Agent is responsible for providing outstanding service throughout the guest journey, from pre arrival to departure.
- This role plays a key part in creating meaningful guest experiences by anticipating needs, resolving concerns efficiently, and ensuring every interaction reflects the brand's values and hospitality standards.
Key Responsibilities
- Deliver warm, personalized, and professional service to guests throughout their stay.
- Welcome guests upon arrival, assist with check in and check out procedures, and ensure a smooth arrival and departure experience.
- Respond promptly to guest inquiries, requests, and concerns while ensuring timely follow up and resolution.
- Coordinate guest requests with Housekeeping, Food & Beverage, Engineering, Spa, Activities, and other departments to ensure seamless service delivery.
- Maintain accurate guest profiles, preferences, and special requests within the property management system.
- Provide knowledgeable recommendations on resort facilities, dining experiences, wellness offerings, local attractions, and activities.
- Proactively anticipate guest needs and identify opportunities to enhance their stay through personalized service.
- Handle guest feedback professionally, resolving issues efficiently and escalating concerns when appropriate.
- Ensure all guest interactions reflect Our Habitas brand standards and luxury hospitality expectations.
- Assist in organizing special occasions, celebrations, VIP arrivals, and personalized guest experiences.
- Support daily front office and guest services operations while maintaining high standards of presentation and professionalism.
- Maintain accurate records of guest requests, incidents, and service recovery actions for reporting purposes.
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