Rooms Coordinator Luxury Hotel KAFD

Job Scope

Reservations Management

• Handle room reservations, cancellations, and modifications, ensuring accuracy, availability, and adherence to reservation policies.
• Coordinate with the reservations team, monitor booking trends, and adjust room inventory to maximize occupancy levels and revenue.

Room Assignments And Inventory Control

• Manage room allocations, room assignments, and guest requests to optimize room utilization and enhance guest satisfaction.
• Maintain accurate room inventory records, update room statuses, and coordinate with housekeeping for room readiness and turnaround.

Guest Services Support

• Assist guests with inquiries, requests, and special preferences, providing personalized service and ensuring guest needs are met promptly.
• Address guest concerns, resolve issues, and escalate matters as necessary to maintain high levels of guest satisfaction.

Housekeeping Coordination

• Collaborate with the housekeeping team to prioritize room cleaning schedules, manage room statuses, and ensure timely turnaround of guest rooms.
• Communicate guest requests, special instructions, and room status updates to housekeeping staff for efficient room preparation.

Operational Support

• Support the Rooms Manager or Director of Rooms in daily operations, administrative tasks, and coordination with other departments to ensure seamless room division services.
• Assist in maintaining service standards, quality control, and compliance with brand guidelines and operational procedures.

Revenue Optimization Assistance

• Work closely with the revenue management team to monitor room rates, occupancy levels, and revenue performance, providing insights and support in revenue optimization strategies.
• Assist in implementing upselling initiatives, promotional offers, and distribution channel management to maximize room revenue.

Guest Communication And Feedback

• Communicate proactively with guests before, during, and after their stay to confirm reservations, address preferences, and gather feedback on their experience.
• Collect guest feedback, reviews, and suggestions, and assist in implementing service improvements to enhance guest satisfaction and loyalty.
• To ensure that the use new technology and equipment is explored and implemented wherever appropriate
• Implement and promote sustainable practices in daily tasks, focusing on reducing waste, saving energy, and using resources efficiently.

Skills