Room Attendant Supervisor
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Key skills for this role
About the Role
Is responsible for the day to day management of the Housekeeping Department for Rosewood Hotel to ensure that all guest rooms, public areas, staff areas are cleaned and maintain.
Key Skills for This Role
Responsibilities
- Manage day to day housekeeping operations to ensure cleanliness and maintenance of guest rooms, public areas, and staff areas
- Lead and direct housekeeping teams to achieve Rosewood Standards and LQA Standards
- Inspect rooms on an ongoing basis and measure performance of room attendants and floors supervisors
- Develop and maintain general cleaning schedules and issue tasks accordingly
- Train staff members on safety procedures and ensure they can expedite emergency procedures
- Interact with guests to obtain feedback and handle complaints
Requirements
- Experience in housekeeping supervision or management
- Knowledge of cleaning standards and procedures
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to inspect rooms and maintain quality standards
Full Job Posting
Role Overview
- Responsible for the day to day management of the Housekeeping Department for Rosewood Hotel.
- Ensure all guest rooms, public areas, staff areas are cleaned and maintained to the highest standards.
- Lead and direct the Housekeeping Teams to achieve Rosewood Standards, LQA Standards and other internal programs.
- Focus on ensuring guest satisfaction, internal guest satisfaction and cost control objectives are met.
- In the absence of the Executive Housekeeper, responsible for managing the entire Housekeeping Operation.
Responsibilities
- Fully versed in job responsibilities of each position within Housekeeping Structure.
- Highly visible in areas of responsibility, leads by example and maintains regular checks.
- Develops and maintains General Cleaning schedule & issues tasks accordingly.
- Understands and implements procedures to operate and maintain all departmental equipment.
- Ensures staff members have proper supplies and equipment.
- Works closely with Front Desk to ensure rooms are prioritized and cleaned to meet arrival pattern and guest needs.
- Manages Lost and Found Procedure.
- Works closely with Engineering on guest room maintenance needs.
- Trains staff members to work in a safe manner and ensure they can expedite emergency procedures.
- Participates in investigation of associate accidents and incidents as required.
- Inspects as many rooms as possible on an ongoing basis and measures performance.
- Personally inspects all VIP Arrival Rooms.
Requirements
- Encourages empowerment within the team and coordinates with Butlers to surprise and delight guests.
- Sets an example in appearance, dress and behavior, displays outstanding hospitality skills.
- Reviews Section Rosters on a weekly basis, ensuring guest service, operational needs and financial objectives are met.
- Interacts with guests to obtain feedback on product quality and service levels.
- Effectively responds to and handles any guest complaints or problems.
- Observes service behaviors of staff members and provides timely constructive feedback.
- Communicates Comments Cards and all Guest Feedback to staff.
- Conducts daily meetings highlighting Operational Issues, VIPs, Glitches, Short Training Sessions.
- Fully conversant with departmental SOPs, ensures they are executed.
- Conducts training and refresher training with staff members.
- Completes and supervises a departmental orientation program for new staff members.
- Conducts regular and effective training to maintain/improve standards.
Additional Duties
- Maintains close contact with Butler Department, ensuring guest preferences regarding room types are taken care of.
- Maintains clear and effective communication with other departments such as Purchasing, Engineering and Front Office.
- Fully conversant with Fire Procedure, Security Procedure, Health and Safety Procedure, Departmental Code of Conduct.
- Trains staff members on procedures to ensure they can effectively deal with any situations.
- Familiar with first aid formalities, ensures Front Desk First Aid boxes are always fully stocked.
- Carries out responsibilities of Manager on Duty as per schedule assigned by Executive Office.
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