Room Attendant
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Key skills for this role
About the Role
AccorHotel seeks a Room Attendant to clean and maintain guest rooms to Raffles luxury standards. The role requires meticulous attention to detail, turndown service, and adherence to hygiene and safety protocols.
Key Skills for This Role
Responsibilities
- Clean and maintain guest rooms and suites according to brand standards
- Perform turndown services with precision and elegance
- Replenish guest amenities and linens
- Report room defects and maintenance issues promptly
- Greet guests politely and respond to requests courteously
- Follow approved cleaning procedures and chemical handling guidelines
Requirements
- Experience in luxury housekeeping or similar role
- Ability to follow cleaning procedures and safety guidelines
- Attention to detail and high standards of cleanliness
- Professional demeanor and respect for guest privacy
Full Job Posting
Job Overview
- Clean, service, and maintain guest rooms and suites in accordance with Raffles standards of luxury, hygiene, and presentation.
Key Responsibilities
- Ensure beds, linens, furnishings, amenities, and bathrooms are immaculate and meticulously arranged.
- Perform turndown services with precision, elegance, and attention to detail.
- Replenish guest amenities, linens, and supplies according to brand standards and guest preferences.
- Pay close attention to room setup, ambiance, and finishing touches to ensure a flawless presentation.
- Identify and report any room defects, damages, or maintenance issues promptly.
- Respect guest belongings and privacy at all times, maintaining the highest level of discretion.
- Greet guests politely and professionally when encountered, responding courteously to requests within scope.
- Communicate guest preferences, special requests, and feedback to the Housekeeping Supervisor.
- Support service recovery efforts by ensuring swift corrective action when required.
- Uphold Raffles grooming, hygiene, and professional conduct standards at all times.
- Follow approved cleaning procedures, chemical handling guidelines, and equipment usage protocols.
- Ensure compliance with health, safety, and environmental standards.
Qualifications
- Experience in luxury housekeeping or similar role preferred.
- Attention to detail and high standards of cleanliness.
- Professional demeanor and respect for guest privacy.
- Ability to follow cleaning procedures and safety guidelines.
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