Room Attendant
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Key skills for this role
About the Role
Under the guidance of the Executive Housekeeper or any other authorized by the management, to ensure the highest standard of cleanliness of the guest rooms and associated areas.
Key Skills for This Role
Responsibilities
- Clean and service bedrooms, bathrooms, and associated areas to hygiene and cleanliness standards
- Re sheet all rooms daily with clean linen, dust furniture, clean bathrooms, replenish guest supplies, and vacuum rooms
- Record serviced rooms on worksheet and report any rooms that cannot be serviced
- Ensure VIP gifts are replenished daily
- Assist Floor Supervisors in watering and replenishing guest room flowers and plants
- Dispose of rubbish and dirty linen correctly
- Ensure materials are used and stored correctly
- Maintain equipment in serviceable condition and report faults
- Create and maintain a personal respectful rapport with guests
- Handle guest complaints promptly and with thorough follow up
- Follow key signing procedures and take responsibility for assigned keys
- Hand in lost property to Director of Housekeeping immediately
Requirements
- Ability to clean and service bedrooms, bathrooms, and associated areas to hotel standards
- Ability to handle guest complaints promptly and with thorough follow up
- Follow key signing procedures and take responsibility for assigned keys
- Report any damage or issues to Floor Supervisor
Full Job Posting
Overview
- Under the guidance of the Executive Housekeeper or any other authorized by the management, to ensure the highest standard of cleanliness of the guest rooms and associated areas to a clean, neat and well maintained standard as required by the hotel.
How your day looks like
- Clean and service bedrooms, bathrooms and associated areas to the standard of hygiene and cleanliness required by the hotel.
- Re sheet all rooms daily with clean linen, ensuring creases are removed; dust all furniture; fully clean bathrooms; replenish all guest supplies and stationery; vacuum all rooms thoroughly.
- Record all serviced rooms on worksheet, report and record any rooms that cannot be serviced.
- Ensure that all VIP gifts are replenished daily.
- Assist Floor Supervisors in ensuring that guest room flowers and plants are watered and replenished as required.
- Dispose of all rubbish and dirty linen correctly.
- Ensure that all materials are used and stored correctly.
- Ensure that all equipment is maintained in a serviceable condition and report faults immediately.
- Create and maintain a personal respectful rapport with all guests.
- Handle guest complaints promptly and with thorough follow up, referring to others when necessary.
- Follow key signing procedures and take responsibility for assigned keys.
- Hand in all lost property to Director of Housekeeping immediately and follow hotel policies and procedures.
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