Retail Store Manager (Dubai, AE)

The Retail Store Manager is accountable for managing the daily store activities from administrative and operational to offering the best customer experience. S/He manages the team towards driving sales, optimizing stock performance and ensuring a proper level of training and knowledge in the store.

Define, develop and implement the store operational plan as per communicated objectives aiming at exceeding sales objectives

Establish sales budgets and targets, cascade to the team and ensure individual and store targets are met

Apply the Apple planogram

Lead and manage the daily store operational activities to deliver the highest standards of customer service and maximize sales and profitability in line with company’s objectives

Follow up on the appearance and maintenance of the store and staff to meet Apple guidelines and evaluate audit/mystery shopper reports for improvements

Ensure a proper storage, tracking and control of inventory and follow up on the merchandising and replenishment of the store while reporting any inventory related issue/opportunity to the Retail Manager

Optimize the floor coverage and prepare schedules while accounting for vacation plans and days off

Develop and maintain good working relationships with customers and back office departments securing a smooth flow of operations

Ensure the cash management policy and all other policies/procedures are implemented in the store and that cash registers are accurately reconciled

Attend to operational problems namely customer complaints, in coordination with the back office, to ensure an uninterrupted operation and achieve customer satisfaction

Conduct periodic market studies and exchange best practices and recommendations with the Retail Manager and other Store

Managers on a regular basis

Prepare and issue periodic reports on store performance and other metrics supporting operational decisions

Work closely with the HR Department on staffing needs and training plans

Ensure that the company’s policies and procedures are implemented/applicable at all times

Lead and coach the team cultivating empowerment and ownership

Develop capabilities and secure a solid succession plan

Conduct regular performance reviews, identify training needs and oversee development plans.

Bachelor’s degree in Business Administration or any other related field.

At least 5 years of relevant experience.

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