Retail Sales Expert
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Key skills for this role
About the Role
We are looking for a dynamic Retail Sales Expert to join Laundry Hub's front-line team. You will drive walk-in sales, upsell service packages, and ensure a seamless in-store experience.
Key Skills for This Role
Responsibilities
- Achieve monthly sales targets for laundry packages, express services, and add ons
- Actively upsell and cross sell premium service tiers and subscription/loyalty packages
- Convert walk in enquiries into confirmed orders through consultative selling
- Greet and assist customers in a warm, professional manner
- Educate customers on garment care, service options, and turnaround timelines
- Handle complaints and service recovery promptly
- Process orders accurately using the POS/order management system
- Maintain cleanliness, visual merchandising standards, and product/service displays
- Manage cash handling, receipts, and daily reconciliation
- Enroll customers into loyalty/membership programs and follow up on renewals
- Conduct outbound calls or WhatsApp follow ups on pending collections and repeat business
- Provide daily/weekly sales reports to the Store Manager
Requirements
- Minimum 3–4 years of retail sales or customer service experience
- Bachelor's degree or diploma in Business, Hospitality, or related field (preferred)
- Proficiency in English (spoken and written)
- Arabic or Hindi/Urdu is an advantage
- Hands on experience with POS systems and basic MS Office / Google Sheets
- Strong interpersonal, communication, and persuasion skills
- Ability to work in a fast paced retail environment, including weekends and public holidays
Full Job Posting
Role Overview
- We are looking for a dynamic and customer focused Retail Sales Expert to join our front line team. In this role, you will be the face of Laundry Hub — driving walk in sales, upselling service packages, building lasting customer relationships, and ensuring a seamless in store experience that reflects
Key Responsibilities
- Achieve monthly sales targets for laundry packages, express services, and add ons (stain removal, fabric protection, alterations, etc.)
- Actively upsell and cross sell premium service tiers and subscription/loyalty packages
- Convert walk in enquiries into confirmed orders through consultative selling
- Greet and assist customers in a warm, professional manner at all times
- Educate customers on garment care, service options, and turnaround timelines
- Handle complaints and service recovery promptly, escalating where necessary
- Ensure customer satisfaction is maintained at every stage of the service journey
- Process orders accurately using the POS/order management system
- Maintain cleanliness, visual merchandising standards, and product/service displays in the store
- Manage cash handling, receipts, and daily reconciliation
- Coordinate with the operations/backend team for order tracking and delivery updates
- Enroll customers into loyalty/membership programs and follow up on renewals
Qualifications & Requirements
- Minimum 3–4 years of retail sales or customer service experience (laundry, dry cleaning, hospitality, preferred)
- Bachelor's degree or diploma in Business, Hospitality, or a related field (preferred, not mandatory)
- Proficiency in English (spoken and written); Arabic or Hindi/Urdu is an advantage
- Hands on experience with POS systems and basic MS Office / Google Sheets
- Strong interpersonal, communication, and persuasion skills
- Ability to work in a fast paced retail environment, including weekends and public holidays
Compensation
- Pay: AED4,000.00 AED5,000.00 per month
Schedule
- Duty Hours 12 Hours (11 hour work + 1 hour Break) + 1 day Rotational Off per week
Benefits
- Company Visa + Medical Insurance Provided Other Benefits as per UAE Labour Law
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