Retail Liabilities & Growth Manager (UAE Nationals)
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Key skills for this role
About the Role
Emirates Islamic is seeking a Retail Liabilities & Growth Manager to drive customer acquisition and balance growth. The role involves creating campaigns, managing sales channels, and ensuring business goals are met.
Key Skills for This Role
Responsibilities
- Scout and identify potential opportunities for customer acquisition
- Create streamlined process for campaign management
- Ensure all sales channels/segments are fully updated on all campaigns
- Develop sales kit and collaterals as well as brochures detailing product/campaign benefits
- Regular contact with all internal and external stakeholders to ensure business goals are met
- Review funded and non funded accounts across new bookings and take remedial measures
- Review balance growth and take remedial measures from time to time
- Effectively manage all complaints raised by customers through various channels
- Develop clear SLA with GCE team and have periodic reviews to monitor progress
- Establish a clear resolution/escalation matrix
Requirements
- Experience in retail banking liabilities and growth
- Strong campaign management and sales skills
- Ability to manage stakeholders and drive business goals
Full Job Posting
Overview
- New customer acquisition is the life blood of any business and ensuring the right customer mix are key to the continued success of the business.
- The unit will need to drive acquisition and balance growth to deliver overall business goals.
- Incumbent's focus should be equally devoted to the creation of programs and campaigns targeting acquisition of new customers and to build the book from the existing customers.
Responsibilities
- Scout and identify potential opportunities.
- Create streamlined process for campaign management.
- Ensure all sales channels/segments are fully updated on all campaigns.
- Develop sales kit and collaterals as well as brochures detailing product/campaign benefits.
- Regular contact with all internal and external stakeholders to ensure that business goals are met.
- Review funded and non funded accounts across the new bookings and take remedial measures.
- Review balance growth and take remedial measures from time to time.
- Effectively manage all complaints raised by customers through various channels
- Develop clear SLA with GCE team and have periodic reviews to monitor progress.
- Establish a clear resolution/escalation matrix.
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