Retail Liabilities & Growth Manager (UAE Nationals)
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Key skills for this role
About the Role
Emirates NBD is seeking a Retail Liabilities & Growth Manager to drive customer acquisition and balance growth in Abu Dhabi. The role involves creating campaigns, managing sales channels, and ensuring business goals are met.
Key Skills for This Role
Responsibilities
- Scout and identify potential opportunities for customer acquisition
- Create streamlined processes for campaign management
- Ensure all sales channels are updated on campaigns
- Develop sales kits and collaterals
- Review funded and non funded accounts and take remedial measures
- Manage customer complaints through various channels
- Establish SLAs with GCE team and conduct periodic reviews
Requirements
- Experience in campaign management and customer acquisition
- Strong stakeholder management skills
- Ability to develop sales kits and collaterals
Full Job Posting
Job Description
- New customer acquisition is key to business success; the unit drives acquisition and balance growth to deliver overall business goals.
- Incumbent focuses equally on creating programs for new customer acquisition and building the book from existing customers.
Responsibilities
- Scout and identify potential opportunities.
- Create streamlined process for campaign management.
- Ensure all sales channels/segments are fully updated on all campaigns.
- Develop sales kit and collaterals as well as brochures detailing product/campaign benefits.
- Regular contact with all internal and external stakeholders to ensure business goals are met.
- Review funded and non funded accounts across new bookings and take remedial measures.
- Review balance growth and take remedial measures from time to time.
- Effectively manage all complaints raised by customers through various channels.
- Develop clear SLA with GCE team and have periodic reviews to monitor progress.
- Establish a clear resolution/escalation matrix.
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