Retail Banking Officer
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Key skills for this role
About the Role
Emirates NBD seeks a Retail Banking Officer to sell credit cards, personal finance, and bank accounts to existing and prospective customers in the UAE. The role involves cross-selling other retail banking products and providing excellent customer service.
Key Skills for This Role
Responsibilities
- Sell credit cards, personal finance, and bank accounts to existing and prospective customers.
- Cross sell other retail banking products when required.
- Provide details of bank products, services, and processes to customers professionally.
- Adhere to bank service standards to ensure best in class customer service.
- Follow laid down policies and procedures of the bank.
- Report and maintain customer feedback, market pulse, and other data as required.
Requirements
- Graduate / High school + 1 2 years experience
- MBA / BBA preferred
- Banking / Retail Sales experience
- International / GCC and UAE experience
- Selling & Marketing Skills
- Basic Knowledge of operating systems
- Good inter/intra personal skills
Full Job Posting
Job Description
- The RBS MPT unit is a sales channel under RBS (Cards & Personal Loans) catering to Credit Card, Personal Finance and Bank Account requirements of existing and prospect Emirates NBD customers within UAE.
- The team’s core responsibility is to sell and increase bank’s market share of Credit Card, Personal Finance and Account base in line with the bank’s overall business strategy.
- The unit also focuses on cross selling of other retail banking products when required to increase sales of other bank’s products.
Key Responsibilities
- Sales of Credit Card, Personal Finance and Bank Accounts in retail banking.
- Cross selling of other bank products when required.
- To act professionally on behalf of the bank for providing details of bank products, services and related processes to customers.
- To adhere to banks service standards so as to ensure best in class customer service and experience.
- To follow the laid down policies and procedures of the bank.
- To report/maintain customer feedback, market pulse and any other data point or process as required by the unit/bank.
Education & Experience
- Graduate / High school + 1 2 years’ experience.
- MBA / BBA preferred.
- Banking / Retail Sales experience.
- International / GCC and UAE experience preferred.
- Selling & Marketing Skills.
Knowledge & Skills
- Basic Knowledge of operating systems.
- Selling & Marketing Skills.
- Having good inter / intra Personal Skills.
Behavioral Competencies
- Excellent.
- Acceptable & Good Team Player.
- Self Motivated / Hardworking / Focused & Enthusiastic.
About Us
- Emirates NBD is the leading Banking Group in the MENAT region, formed in 1963.
- It is the largest banking group in the region by assets, listed on the Dubai Financial Market.
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