Consultant - Account Services Associate
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Key skills for this role
About the Role
Emirates NBD seeks an Account Services Associate to perform Customer Due Diligence (CDD) reviews and KYC refresh activities. The role involves verifying customer information, assessing risk ratings, and ensuring compliance with UAE regulatory requirements and internal bank policies.
Key Skills for This Role
Responsibilities
- Perform Customer Due Diligence reviews as part of periodic KYC refresh activities
- Verify customer identification documents, account information, residency status, employment details, and business activities
- Review customer account behavior and transaction activity to ensure consistency with the customer's profile
- Assess customer risk ratings and identify any changes requiring escalation or further due diligence
- Validate CDD information and ensure records are complete and accurately maintained in the bank's systems
- Identify missing documentation, discrepancies, or potential compliance concerns and coordinate with relevant stakeholders for resolution
- Collaborate with Customers/ Relationship Managers, Operations, Compliance, and Financial Crime teams to obtain additional information when required
- Ensure all steps of the remediation cycle are followed and completed with quality, accuracy and in a timely manner
- Maintain a balance between productivity and quality, ensuring efficient case processing without compromising compliance standards
- Consistently meet monthly performance metrics related to case completion, accuracy, and timeliness
Requirements
- Minimum bachelor's degree
- Experience in Periodic Review/Transaction Processing related to HRAR BB ARC unit
- Prior experience in Banking / Back office processing
- Excellent knowledge of Entity Periodic Review/Transaction Processing policies and procedures
- Advanced knowledge of Ms Office and excellent written & spoken communication skills
- Well versed with systems PEGA, SSP, Finacle, BPM, Factiva, FIRCO, OWC, Watchlist, SIGCAP
Full Job Posting
Job Description
- What You Will Be Doing: Perform Customer Due Diligence reviews as part of periodic KYC refresh activities to ensure customer information remains current, complete, and compliant with UAE regulatory requirements, AML/CFT guidelines, and internal bank policies.
Responsibilities
- Perform Customer Due Diligence (CDD) reviews for periodic KYC refresh activities.
- Verify customer identification, account info, residency, employment, and business activities.
- Review customer account behavior and transaction activity for consistency.
- Assess customer risk ratings and identify changes requiring escalation.
- Validate CDD information and maintain accurate records in bank systems.
- Identify missing documentation, discrepancies, and compliance concerns.
- Collaborate with relevant stakeholders to obtain additional information.
- Ensure timely and accurate completion of the remediation cycle.
- Maintain productivity and quality, balancing case processing and compliance.
- Meet monthly performance metrics for case completion, accuracy, and timeliness.
Qualifications
- Well versed with systems: PEGA, SSP, Finacle, BPM, Factiva, FIRCO, OWC, Watchlist, SIGCAP.
- Knowledge of policies and procedures for Business Banking ARC unit activities.
- Minimum bachelor's degree.
- Experience in Periodic Review/Transaction Processing for HRAR BB ARC unit.
- Prior experience in banking or back office processing.
- Excellent knowledge of Entity Periodic Review/Transaction Processing policies.
- Advanced knowledge of Ms. Office and excellent written and spoken communication skills.
- Ability to work independently and manage multiple tasks.
- Strong attention to detail and a commitment to accuracy.
- A proactive and collaborative approach to working with cross functional teams.
What We Offer You
- Competitive salary package
- Strong emphasis on work life balance and wellbeing across the bank
- World class Learning & Development platform and career development
- Generous annual leave entitlement and Private Healthcare
- Preferential banking facilities for employees
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