Retail Coordinator

Overview

Strategic & Governance Support

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• Support day-to-day retail coordination activities across the railway network in accordance with established procedures.
• Assist in managing retailer access requests, inductions, and safety permit applications in coordination with Operations and Safety teams.
• Maintain accurate records, logs, and documentation related to retailer activities, access approvals, and correspondence.
• Support station site visits for retailers and prospective tenants, including preparation of documentation and briefings.
• Update and maintain retail databases, handbooks, and operational records.

Financial & Commercial Support

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• Actively assist the client for letting retail space on Dubai Metro per the Service Agreement with RTA.
• Support retail team to meet committed obligations, enhance retailer activities, and boost retail revenue.
• Support day-to-day retail coordination activities linked to retail space utilisation and tenant operations.
• Assist in monitoring retail unit status, fit-out progress, and operational readiness.
• Support administrative aspects of retail agreements, permits, and commercial correspondence.
• Assist in preparing routine reports related to retail performance and activities.

Stakeholder & Customer Management

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• Act as a coordination point for routine retailer operational queries.
• Liaise with internal departments (Station Operations, Engineering & Maintenance, Projects, Safety) to facilitate retailer access and support.
• Support effective communication between retailers, RTA representatives, and internal stakeholders.
• Assist in managing retailer feedback, complaints, and operational issues, escalating non-routine matters where required.

Operational Responsibilities

• Attend meetings on retail project issues with RTA and Keolis MHI internal stakeholders.
• Coordinate retailer access, inductions, and safety permit requirements in line with railway procedures.
• Arrange and support station site visits for retailers and prospective tenants.
• Maintain and update operational records, access logs, fault logs, and retailer databases.
• Support coordination of retail fit-out and maintenance activities to minimise operational impact.
• Share operational and safety-related information with retailers to ensure compliance.

Capability & People

• Demonstrate accountability for assigned responsibilities and deliverables.
• Develop a working understanding of railway operations, safety requirements, and retail procedures.
• Manage routine tasks with limited supervision, escalating issues appropriately.
• Support a collaborative, professional, and safety-focused working environment.

Key Skills

• **Technical Competencies*** Understanding of governance, partnership working, and regulated operational environments.
• Knowledge of retail operations, commercial leasing, fit-out coordination, or similar activities.
• Familiarity with procurement processes, contracts administration, invoicing, and commercial coordination.
• Strong organizational, reporting, and time-management skills.

Behavioural Competencies

• **Strategic Thinking**: Make decisions aligned with long-term Company goals, demonstrating creativity, innovation, and effective teamwork.
• **Communication**: Exhibit strong communication, interpersonal, leadership, and negotiation skills. Clearly and effectively communicate with internal and external stakeholders, building trust and representing the corporation confidently.
• **Decision Making**: Showcase problem-solving ability with a robust analytical mindset. Make timely and informed decisions, considering risks and benefits, and manage priorities with flexibility.
• **Teamwork**: Establish trust, motivate colleagues, and work effectively with executives and managers at all levels, demonstrating a proactive attitude.
• **Ethical Behaviour**: Conduct business with integrity, transparency, and ethical standards, serving as a role model for ethical behaviour.

Education

• Ideally a degree holder or high diploma of post-secondary education in a business, management administration or any related discipline.

Experience

• Minimum 3 years’ experience in retail leasing, tenant coordination, fit-out supervision, or commercial operations.
• Experience working in structured or regulated environments (e.g. transport, malls, infrastructure, large public venues).