Performance Analyst
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Keolis-MHI seeks a Performance Analyst to support accurate performance data and analysis across departments. You will track, validate, and interpret KPIs, prepare reports, and collaborate with various teams.
Key Skills for This Role
Responsibilities
- Support the delivery of accurate, consistent, and actionable performance data and analysis across all departments
- Track, validate, and interpret operational, engineering, QHSE, and support function KPIs
- Ensure performance data is timely, credible, and aligned with internal and external requirements
- Contribute to the implementation of company wide performance frameworks and KPI methodologies
- Support performance insight reporting to inform continuous improvement and strategic decision making
- Monitor key performance trends and emerging data risks to support strategic decision making
- Support the Business Intelligence team in deploying the Business Intelligence roadmap and strategy
- Support performance monitoring against KPIs tied to contractual penalties and incentives
- Coordinate closely with department heads and data owners to ensure accuracy of reported metrics
- Respond to internal and client performance queries in coordination with the Performance Manager
- Ensure timely preparation, validation, and submission of monthly performance reports
- Support operational performance reporting, including punctuality, availability, service delivery, and operational compliance KPIs
Requirements
- Bachelor’s degree in Engineering, Data Analytics, or related field
- Minimum 1–2 years of experience in performance reporting, business analysis, or operational reporting
- Proven experience delivering high quality performance reports and coordinating KPI submissions
- Experience working with KPIs and performance metrics
- Familiarity with reporting platforms (Excel, PowerPoint, Power BI)
- Demonstrated ability to work across departments to align reporting processes and methodologies
- Strong ability to work collaboratively with Operations, Engineering, HR, Finance, and QHSE teams
- Fluent in English
- Proficient in Microsoft Office Suite
- Public transportation sector experience preferred
Full Job Posting
Role Overview
- The Performance Analyst supports the delivery of accurate, consistent, and actionable performance data and analysis across all departments of Keolis MHI.
- Reporting to the Performance Manager within the Business Strategy & Performance Department, this role plays a key part in tracking, validating, and interpreting operational, engineering, QHSE, and support function KPIs.
- The Performance Analyst ensures that performance data is timely, credible, and aligned with internal and external requirements, including client reporting, Keolis Group reporting and contractual obligations.
KEY RESPONSIBILITIES
- Contribute to the implementation of company wide performance frameworks and KPI methodologies.
- Support performance insight reporting to inform continuous improvement and strategic decision making.
- Monitor key performance trends and emerging data risks to support strategic and effective decision making.
- Support the Business Intelligence team in deploying the Business Intelligence roadmap and strategy.
- Support the performance monitoring against KPIs tied to contractual penalties and incentives under the O&M Agreement.
- Ensure accuracy, transparency, and defensibility of all performance data submitted for attribution processes.
- Coordinate closely with department heads and data owners to ensure the accuracy of reported metrics.
- Respond to internal and client performance queries in coordination with the Performance Manager.
- Ensure timely preparation, validation, and submission of monthly performance reports in compliance with client and contractual expectations.
- Support operational performance reporting, including punctuality, availability, service delivery, and operational compliance KPIs.
- Support the management of asset performance metrics in collaboration with Engineering & Maintenance.
- Support the management of performance data for Support Functions.
EDUCATIONAL QUALIFICATIONS
- Bachelor’s degree in Engineering, Data Analytics, or related field
- Minimum 1–2 years of experience in performance reporting, business analysis, or operational reporting.
- Proven experience delivering high quality performance reports and coordinating KPI submissions.
- Experience working with KPIs and performance metrics.
- Familiarity with reporting platforms (Excel, PowerPoint, Power BI).
- Demonstrated ability to work across departments to align reporting processes and methodologies.
- Strong ability to work collaboratively with Operations, Engineering, HR, Finance, and QHSE teams to align performance with corporate strategy.
- International experience
- Public transportation sector experience preferred.
- Fluent in English.
- Proficient in Microsoft Office Suite.
- Familiarity with Power BI and/or data reporting systems is preferred.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Keolis
Ticket Inspector
Dubai, UAE
Keolis is seeking a Ticket Inspector to provide revenue protection on trains and stations in Dubai. The role involves issuing penalty fares, enforcing by-laws, and delivering customer service while using S-Tafteesh devic
Business Intelligence Manager
Dubai, UAE
Keolis-MHI is seeking a Business Intelligence Manager to lead the development and deployment of data visualization and reporting capabilities. You will design Power BI dashboards, support strategic decision-making, and d
Customer Service Agent - Tram (UAE National)
Dubai, UAE
Keolis seeks a Customer Service Agent for the Dubai Tram to deliver safe, reliable, and world-class customer-focused tram service. The role involves assisting passengers with information, ticketing, crowd management, and
Training Supervisor
Dubai, UAE
Keolis seeks a Training Supervisor to develop, coordinate, and deliver training for the Facilities and Cleaning department of Dubai Metro. The role involves designing training frameworks, delivering instruction, and ensu
Training Supervisor (Facilities)
Dubai, UAE
Keolis is looking for a Training Supervisor to develop, coordinate, and deliver training for the Facilities and Cleaning department, including housekeeping staff of Dubai Metro. The role requires 3-5 years of training ex
Asset & Maintenance Management System Manager (AMMS)
, UAE
Keolis seeks an AMMS Manager to lead asset management and maintenance systems for Dubai Metro, ensuring governance, development, and continuous improvement of asset management frameworks. The role requires a Bachelor's d
AMMS Manager
Dubai, UAE
Keolis seeks an AMMS Manager to lead asset management and maintenance systems for Dubai Metro. The role oversees governance, development, and continuous improvement of asset management frameworks, maintenance strategies,
Group Station Supervisor
Dubai, UAE
Keolis is seeking a Group Station Supervisor to lead a team of station staff in delivering a safe, reliable, and customer-focused metro station environment in Dubai. The role involves supervising operations, managing cas
Ticket Inspector
Dubai, UAE
Business Intelligence Manager
Dubai, UAE
Customer Service Agent - Tram (UAE National)
Dubai, UAE
Training Supervisor
Dubai, UAE
Training Supervisor (Facilities)
Dubai, UAE
Asset & Maintenance Management System Manager (AMMS)
, UAE
AMMS Manager
Dubai, UAE
Group Station Supervisor
Dubai, UAE