Ticket Inspector
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Keolis is seeking a Ticket Inspector to provide revenue protection on trains and stations in Dubai. The role involves issuing penalty fares, enforcing by-laws, and delivering customer service while using S-Tafteesh devices to check tickets.
Key Skills for This Role
Responsibilities
- Provide a high level revenue protection presence on trains and stations
- Issue penalty fares to passengers without valid tickets or violating by laws
- Enforce revenue protection procedures and associated by laws
- Enforce conditions of travel and relevant codes of practice
- Provide customer service and information
- Perform ticket inspection on trains and stations using S Tafteesh device
- Check Gold Class and normal class passengers, passengers in wrong zone
- Participate in special exercises with police, plain clothes duties, and station blocks
- Perform other duties as instructed by Revenue Protection Supervisor and Manager
Requirements
- Good verbal and written communication skills
- Previous experience in an environment with high customer contact, ideally dealing with conflict
- Ability to make sound conclusions under pressure
- Resilient and able to remain professional in confrontational situations
- Able to work using own initiative and as part of a team
- Able to evaluate and interpret information to make appropriate conclusions
- Previous cash handling experience
Full Job Posting
Job Purpose
- The purpose of this position is to provide effective revenue protection on the system and a visible deterrent to fare evasion and other offences on the system.
Main Responsibilities
- Provide a high level revenue protection presence on trains and stations.
- Issue penalty fares to passengers who travel without a valid ticket or with the intent to avoid their correct rail fare and issue of penalty fares for the violations of by laws where necessary.
- Enforce revenue protection procedures and associated by laws.
- Enforce conditions of travel and relevant codes of practice on the system and communicate with Station Masters, Security Controller (in OCC) and, when necessary, Dubai Police Force.
- Provide the very best in customer service and information.
- Ticket inspectors will do ticket inspection on train and on stations with S Tafteesh device that can read and analyse cards and tickets and determine their validity for the respective service.
- Checking Gold Class traveller, normal class passenger, passenger in wrong zone, special exercise working with police, plain clothes duties, station blocks.
- Perform and carry out other duties as instructed / directed by the Revenue Protection Supervisor and the Revenue Protection Manager.
Educational and Professional Qualifications
- Good verbal and written communication skills.
- Previous experience of working in an environment with a high level of customer contact, ideally where you have had to deal with conflict.
- Ability to make sound conclusions when under pressure.
- Resilient and able to remain professional in confrontational situations.
- Able to work using own initiative and as part of a team.
- Able to evaluate and interpret information in order to make appropriate conclusions.
- Previous cash handling experience.
Knowledge Required
- Awareness of the Integrated Management System and the content of the Environment, Quality.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Keolis
Performance Analyst
Dubai, UAE
Keolis-MHI seeks a Performance Analyst to support accurate performance data and analysis across departments. You will track, validate, and interpret KPIs, prepare reports, and collaborate with various teams. Requires 1-2
Business Intelligence Manager
Dubai, UAE
Keolis-MHI is seeking a Business Intelligence Manager to lead the development and deployment of data visualization and reporting capabilities. You will design Power BI dashboards, support strategic decision-making, and d
Customer Service Agent - Tram (UAE National)
Dubai, UAE
Keolis seeks a Customer Service Agent for the Dubai Tram to deliver safe, reliable, and world-class customer-focused tram service. The role involves assisting passengers with information, ticketing, crowd management, and
Training Supervisor
Dubai, UAE
Keolis seeks a Training Supervisor to develop, coordinate, and deliver training for the Facilities and Cleaning department of Dubai Metro. The role involves designing training frameworks, delivering instruction, and ensu
Training Supervisor (Facilities)
Dubai, UAE
Keolis is looking for a Training Supervisor to develop, coordinate, and deliver training for the Facilities and Cleaning department, including housekeeping staff of Dubai Metro. The role requires 3-5 years of training ex
Asset & Maintenance Management System Manager (AMMS)
, UAE
Keolis seeks an AMMS Manager to lead asset management and maintenance systems for Dubai Metro, ensuring governance, development, and continuous improvement of asset management frameworks. The role requires a Bachelor's d
AMMS Manager
Dubai, UAE
Keolis seeks an AMMS Manager to lead asset management and maintenance systems for Dubai Metro. The role oversees governance, development, and continuous improvement of asset management frameworks, maintenance strategies,
Group Station Supervisor
Dubai, UAE
Keolis is seeking a Group Station Supervisor to lead a team of station staff in delivering a safe, reliable, and customer-focused metro station environment in Dubai. The role involves supervising operations, managing cas
Performance Analyst
Dubai, UAE
Business Intelligence Manager
Dubai, UAE
Customer Service Agent - Tram (UAE National)
Dubai, UAE
Training Supervisor
Dubai, UAE
Training Supervisor (Facilities)
Dubai, UAE
Asset & Maintenance Management System Manager (AMMS)
, UAE
AMMS Manager
Dubai, UAE
Group Station Supervisor
Dubai, UAE