Training Supervisor
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Key skills for this role
About the Role
Keolis seeks a Training Supervisor to develop, coordinate, and deliver training for the Facilities and Cleaning department of Dubai Metro. The role involves designing training frameworks, delivering instruction, and ensuring competency compliance.
Key Skills for This Role
Responsibilities
- Identify current and future training needs for Facilities Department staff
- Develop competency matrix for all job roles within the Facilities Department
- Design and implement initial and refresher training frameworks
- Deliver training and conduct assessments in line with Competency Management Procedure
- Coordinate with Learning & Development Department and external suppliers
- Prepare and manage training calendar for Soft Services Supervisors
- Monitor and evaluate training delivery by manpower service providers
- Inspect Dubai Metro locations to assess staff competence and identify training needs
- Maintain training databases and ensure documentation is complete for audits
Requirements
- Minimum 3 to 5 years’ experience in training within FM and Housekeeping sector
- Certified Trainer certification
- Ideally a degree or diploma in Facilities Management or Hospitality
- NEBOSH/ISOH certification desirable
- Fluency in spoken and written English
- Proficiency in MS Office applications
Full Job Posting
Job Objective
- Develop, coordinate and deliver training and refresher training to Facilities and Cleaning department. Oversee training programs for Facilities team including housekeeping staff of Dubai Metro.
Key Responsibilities
- Identify current and future training needs for Facilities Department staff in line with operational and competency requirements.
- Develop the competency matrix for all job roles within the Facilities Department.
- Design and implement initial and refresher training frameworks for various staff levels.
- Draft, review, and continuously improve training materials based on operational trends and audit findings.
- Support development of training practices to align with business growth and operational excellence.
- Effectively coordinate with Learning and Development Department to ensure alignment.
- Plan and coordinate training activities efficiently to avoid impact on daily operations.
- Coordinate with suppliers and manpower service providers for cost effective training delivery.
- Closely coordinate with Learning & Development Department for induction programs and safety procedures.
- Liaise with manpower service providers to review training calendars.
- Coordinate with chemical and equipment suppliers to confirm training schedules.
- Prepare training materials, deliver training, and conduct assessments.
Educational Qualifications
- Ideally a degree holder or diploma in Facilities Management, Hospitality.
- Certified Trainer certification required.
- NEBOSH/ISOH certification desirable.
- Minimum 3 to 5 years’ experience in training within FM and Housekeeping sector.
- Working knowledge of housekeeping processes and associated activities.
- Ability to deliver training and documentation in clear spoken and written English.
- Knowledge of HSE compliance requirements.
- Project management certification.
Key Competencies
- Facilities Management knowledge within hospitality or transport sector.
- Understanding of high level cleaning, waste management, pest control and soft services.
- Knowledge and expertise in training and instructional methods.
- Creating and delivering training programmes and materials for Facilities staff.
- Conducting inspections and identifying training gaps.
- Ability to handle large cleaning equipment.
- Risk assessment skills.
- Proficiency in MS Office applications.
- Fluency in spoken and written English.
- Strong planning, presentation, time management, and project management skills.
Dimensions
- Dubai Metro Stations, Car Parks, Depots and Trains.
- Manpower Service Provider training areas.
- Staff expected to work across three shift patterns and respond during emergencies.
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