Retail Banking Officer
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Key skills for this role
About the Role
Emirates NBD is seeking a Retail Banking Officer to join the RBS MPT unit in Dubai, focusing on sales of credit cards, personal loans, and bank accounts. The role requires minimum 2 years of banking/retail sales experience in UAE, selling and marketing skills, and a UAE driving license.
Key Skills for This Role
Responsibilities
- Sales of Credit Card, Personal Finance and Bank Accounts in retail banking
- Cross selling of other bank products when required
- Act professionally on behalf of the bank for providing details of bank products, services and related processes to customers
- Adhere to banks service standards to ensure best in class customer service and experience
- Follow the laid down policies and procedures of the bank
- Report/maintain customer feedback, market pulse and any other data point or process as required by the unit/bank
Requirements
- Graduate / High school
- Minimum 2 years Banking / Retail Sales Experience in UAE
- Selling & Marketing Skills
- UAE driving license
- Basic Knowledge of operating systems
- Good inter / intrapersonal Skills
- Self Motivated / Hardworking / Focused & Enthusiastic
Full Job Posting
Overview
- The RBS MPT unit is a sales channels under RBS (Cards & Personal Loans) catering to the Credit Card, Personal Finance and Bank Account requirements of existing and prospect Emirates NBD customers within UAE.
- The team’s core responsibility is to sell & increase banks market share of Credit Card, Personal Finance and Account base in line with the Banks overall business strategy.
- This team is also responsible for bringing new companies to the bank’s approved list of employers and build on these relationships to increase penetration bank’s retail banking products.
- The unit will also focus on cross selling of other retail banking products when required to increase sales of other bank’s products thus positively affecting the overall sales, revenue and profitability.
Role & Responsibilities
- Sales of Credit Card, Personal Finance and Bank Accounts in retail banking.
- Cross selling of other bank products when required
- To act professionally on behalf of the bank for providing details of bank products, services and related processes etc. to customers
- To adhere to banks service standards so as to ensure best in class customer service and experience
- To follow the laid down policies and procedures of the bank
- To report/maintain customer feedback, market pulse and any other data point or process as required by the unit/bank
Education
- Graduate / High school
- MBA / BBA
Mandatory
- Minimum 2 years Banking / Retail Sales Experience in UAE
- Selling & Marketing Skills
- UAE driving license
Knowledge & Skills
- Basic Knowledge of operating systems
- Selling & Marketing Skills
- Having good inter / intrapersonal Skills
Behavioral Competencies
- Excellent
- Acceptable & Good Team Player
- Self Motivated / Hardworking / Focused & Enthusiastic
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