Retail Assistant Store Manager
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Key skills for this role
About the Role
Canna Cabana is seeking an Assistant Store Manager for its East Lake, Calgary SE location. The role involves assisting the store management team in daily operations, staff supervision, customer satisfaction, and compliance.
Key Skills for This Role
Responsibilities
- Provide assistance to store management in supervising and facilitating daily operations
- Oversee responsibilities of the Store Manager in their absence
- Assist in delivery of key personnel management such as interviews, promotions, performance reviews and disciplinary actions when requested
- Provide direction, guidance and instruction to all store associates as required
- Ensure store conditions are consistently upheld to established standards
- Assist in creating weekly staffing schedules ensuring staffing levels adequately meet business needs when requested
- Liaise constantly with various departments to ensure information is conveyed properly and expectations are communicated
- Greet and assist customers in a way that models exemplary conduct to other staff
- Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
- Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
- Ensure that all health, safety and security regulations are adhered to and required standards are met
- Oversee and assist in inventory management
Requirements
- Valid SellSafe Certification
- Minimum 3 years of work experience in the retail industry
- Minimum 2 years of work experience in a supervisory role in a retail environment
- Demonstrated service orientation
- Excellent time management and prioritizing skills
- Demonstrated ability to train and motivate staff
- Skills to monitor and assess staff performance
- Basic office administration skills
- High level of proficiency with Microsoft Office productivity suite
- Highly effective teamwork skills
- Able to effectively communicate both verbally and in writing
- Strong customer service and troubleshooting skills
Full Job Posting
Role Overview
- The Assistant Store Manager at East Lake, Calgary SE, will report to the Store Manager and is responsible for providing assistance to the store management team in supervising and facilitating the daily operations of the store according to set goals and business objectives.
- Daily operations include staff scheduling, supervision and management, customer satisfaction, product quality assurance, store maintenance, and health and safety compliance.
Job Duties
- Provide assistance to store management in supervising and facilitating the daily operations of the store.
- Oversee the responsibilities of the Store Manager in their absence.
- Assist in the delivery of key personnel management, such as interviews, promotions, performance reviews and disciplinary actions, only when requested.
- Provide direction, guidance and instruction to all store associates as required.
- Ensure store conditions are consistently upheld to established standards.
- Assist in creating weekly staffing schedules; ensuring staffing levels adequately meet business needs, only when requested.
- Liaise constantly with the various departments of the store to ensure information is conveyed properly and expectations are communicated.
- Greet and assist customers in a way that models exemplary conduct to other staff.
- Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members.
- Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
- Ensure that all health, safety and security regulations are adhered to and required standards are met.
- Oversee and assist in inventory management.
Requirements
- Must have valid SellSafe Certification
- Minimum of 3 years of work experience in the retail industry required.
- Minimum 2 years of work experience in a supervisory role in a retail environment required.
- A valid First Aid certification is considered an asset
- Demonstrated service orientation required.
- Excellent time management and prioritizing skills are required.
- Demonstrated ability to train and motivate staff required.
- Skills to monitor and assess staff performance are required.
- Basic office administration skills required.
- High level of proficiency with Microsoft Office productivity suite.
- Highly effective teamwork skills.
- Able to effectively communicate both verbally and in writing with individuals at all levels of the organization.
Why You Should Apply
- The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
- Significant opportunity for growth, experience and learning
- Unlimited bonus earning potential
About High Tide Inc.
- High Tide Inc. is the leading community grown, retail forward cannabis enterprise and the second largest cannabis retailer globally by store count.
- Canna Cabana is the largest cannabis retail chain in Canada, with 200+ current locations spanning multiple provinces.
- High Tide has been named one of Canada’s Top Growing Companies in 2021, 2022, 2023 and 2024 by the Globe and Mail’s Report on Business Magazine.
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