Assistant Store Manager
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Key skills for this role
About the Role
Canna Cabana is seeking an Assistant Store Manager for its Highland Park location in Calgary. The role involves supervising daily store operations, staff scheduling, customer service, inventory management, and ensuring health and safety compliance.
Key Skills for This Role
Responsibilities
- Provide assistance to store management in supervising and facilitating daily operations
- Oversee responsibilities of the Store Manager in their absence
- Assist in creating weekly staffing schedules
- Ensure store conditions are consistently upheld to established standards
- Greet and assist customers, modeling exemplary conduct
- Handle customer complaints and escalate as necessary
- Ensure health, safety, and security regulations are adhered to
- Oversee and assist in inventory management
Requirements
- Valid SellSafe Certification
- Minimum 3 years of work experience in the retail industry
- Minimum 2 years of work experience in a supervisory role in a retail environment
- Demonstrated service orientation
- Excellent time management and prioritizing skills
- High level of proficiency with Microsoft Office productivity suite
- Ability to work nights, holidays, weekends, and different locations
Full Job Posting
Job Overview
- The Assistant Store Manager at Highland Park, Calgary Alberta will report to the Store Manager and assist in supervising daily operations, including staff scheduling, customer satisfaction, product quality, store maintenance, and health and safety compliance.
Job Duties
- Provide assistance to store management in supervising and facilitating daily operations.
- Oversee the responsibilities of the Store Manager in their absence.
- Assist in delivery of key personnel management (interviews, promotions, performance reviews, disciplinary actions) only when requested.
- Provide direction, guidance and instruction to all store associates as required.
- Ensure store conditions are consistently upheld to established standards.
- Assist in creating weekly staffing schedules; ensuring staffing levels adequately meet business needs, only when requested.
- Liaise constantly with various departments to ensure information is conveyed properly.
- Greet and assist customers in a way that models exemplary conduct.
- Ensure company policies and relevant legislation are consistently adhered to.
- Handle customer complaints as they arise, escalating as necessary.
- Ensure all health, safety and security regulations are adhered to.
- Oversee and assist in inventory management.
Requirements
- Must have valid SellSafe Certification.
- Minimum of 3 years of work experience in the retail industry required.
- Minimum 2 years of work experience in a supervisory role in a retail environment required.
- A valid First Aid certification is considered an asset.
- Demonstrated service orientation required.
- Excellent time management and prioritizing skills required.
- Demonstrated ability to train and motivate staff required.
- Skills to monitor and assess staff performance required.
- Basic office administration skills required.
- High level of proficiency with Microsoft Office productivity suite.
- Highly effective teamwork skills.
- Able to effectively communicate both verbally and in writing.
Why You Should Apply
- Opportunity to work for a growing company in the cannabis industry.
- Significant opportunity for growth, experience and learning.
- Unlimited bonus earning potential.
About High Tide Inc.
- High Tide Inc. is the leading community grown, retail forward cannabis enterprise and second largest cannabis retailer globally by store count.
- Canna Cabana is the largest cannabis retail chain in Canada with 200+ locations.
- High Tide has been named one of Canada’s Top Growing Companies in 2021, 2022, 2023 and 2024.
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