Restaurant Supervisor - Koo Madame

Role Overview

Guest Satisfaction

• Ensure associates deliver exceptional service to guests and internal customers.
• Observe associate-guest interactions, coach service skills, and resolve complaints quickly.
• Maintain positive guest and associate relationships and build knowledge of guest preferences.

Restaurant Operations

• Ensure compliance with associate rules, presentation standards, order of service, SOPs, and brand quality standards.
• Control restaurant sections, oversee team leaders and waiters, and remain present during busy service periods.
• Use Micros, OpenTable, and other required systems while communicating operational information to the team.
• Maintain knowledge of hotel occupancy, arrivals, departures, special guests, local services, and Doha events.

Service Delivery

• Ensure staffing levels, opening procedures, mise en place, table settings, serviceware, and closing procedures are correct.
• Take and process orders, serve and clear food, relay tables, answer menu and drinks questions, and troubleshoot issues.
• Maintain cleanliness, manage breakages and spillages, complete checklists, and follow cashing-up and reconciliation procedures.

People Development

• Mentor associates, monitor development, identify training needs, and ensure suitable instruction is provided.
• Oversee punctuality, uniforms, appearance, hygiene, and adherence to department grooming standards.
• Promote two-way communication and lead by example in guest interaction, conduct, etiquette, and company values.

Preferred and Required Profile

• Fluency in Mandarin and English is preferred.
• Working knowledge of restaurant layouts, food and beverage offers, service procedures, and operating standards is required.
• Professional appearance, hygiene, uniform, and grooming standards must be maintained.

Associate Experience

• Competitive salary and benefits package.
• Associate accommodation is available in Lusail and the Pearl.
• Birthday day off and personalized development plans with continuous learning opportunities.