Restaurant Manager

Key Responsibilities

• Oversee the daily operations of the Mediterranean restaurant, ensuring a seamless, intuitive, and refined service experience in alignment with Raffles standards of excellence.
• Ensure the restaurant environment reflects the rich heritage and multicultural identity of Mediterranean cuisine, blending elegance with vibrant authenticity in ambiance, presentation, and service flow.
• Conduct daily briefings and meticulous inspections to ensure consistency in food quality, service rituals, cleanliness, and attention to detail.
• Maintain strict control of inventory, sourcing, and cost management, ensuring the use of authentic ingredients while optimizing efficiency and minimizing waste.
• Ensure full compliance with HACCP standards, local regulations, and Raffles operational policies.
• Curate a soulful and immersive Mediterranean dining journey, where each guest experience is personalized, memorable, and emotionally engaging.
• Bring dishes to life through storytelling, sharing the heritage, cultural influences, and inspirations behind each offering, reflecting the Mediterranean's diverse culinary identity.
• Anticipate guest needs with intuition and grace, ensuring seamless service delivery that feels both effortless and bespoke.
• Handle guest feedback and service recovery with empathy, discretion, and a commitment to turning moments into lasting impressions.
• Build meaningful relationships with guests, recognizing preferences and creating a sense of belonging that encourages return visits.
• Lead and inspire a team of Heartists, fostering a culture of passion, pride, and excellence in every interaction.
• Coach and develop team members on service artistry, Mediterranean cuisine knowledge, and personalized guest engagement.