Restaurant Manager - Italian Restaurant
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Key skills for this role
About the Role
Le Royal Méridien Abu Dhabi seeks an experienced Restaurant Manager to oversee daily operations of its Italian restaurant. The role focuses on delivering exceptional guest experiences, maintaining brand standards, and driving operational excellence.
Key Skills for This Role
Responsibilities
- Oversee daily operations across breakfast, lunch, and dinner service
- Champion a guest first culture; personally engage with guests during service to gather feedback and ensure expectations are exceeded
- Proactively identify and resolve service issues before they escalate; own service recovery when things go wrong
- Monitor guest satisfaction scores and drive continuous improvement action plans
- Build rapport with repeat and VIP guests, anticipating preferences and personalizing their experience
- Ensure strict compliance with brand SOPs across service sequence, plating, ambiance, uniforms, and guest interaction scripts
- Conduct regular brand audits and mystery shopper reviews; close gaps immediately through coaching and retraining
- Recruit, train, schedule, and supervise front of house staff
- Collaborate with the kitchen team on menu planning, quality control, and food presentation
- Manage inventory, cost control, and vendor relationships
- Control labor and F&B costs while protecting service quality and guest experience
- Ensure compliance with health, safety, and hygiene regulations
Requirements
- 2 4 years of Restaurant Manager experience in 5 star luxury hotels or similar
- Demonstrated track record of improving guest satisfaction scores and upholding brand standards
- Strong leadership, coaching, and interpersonal skills
- Proficiency in POS systems and guest feedback platforms
- Italian speaking is an advantage
Full Job Posting
Position Summary
- Responsible for overseeing the daily operations of the Italian restaurant, ensuring exceptional guest experiences, maintaining high standards of authentic Italian food and service and strict adherence to brand standards.
Candidate Profile
- 2 4 years of Restaurant Manager experience in 5 star luxury hotels or similar
- Demonstrated track record of improving guest satisfaction scores and upholding brand standard
- Strong leadership, coaching, and interpersonal skill
- Proficiency in POS systems and guest feedback platform
- Italian speaking is an advantage
Key Responsibilities Guest Satisfaction (Top Priority)
- Champion a guest first culture; personally engage with guests during service to gather feedback and ensure expectations are exceeded
- Proactively identify and resolve service issues before they escalate; own service recovery when things go wrong
- Monitor guest satisfaction scores (e.g., surveys, online reviews, comment cards) and drive continuous improvement action plans
- Build rapport with repeat and VIP guests, anticipating preferences and personalizing their experience
- Empower staff to make on the spot decisions that prioritize guest happiness within brand guidelines
Key Responsibilities Brand Standards
- Ensure strict compliance with brand SOPs across service sequence, plating, ambiance, uniforms, and guest interaction scripts
- Conduct regular brand audits and mystery shopper reviews; close gaps immediately through coaching and retraining
- Maintain outlet cleanliness, décor, table settings, and overall presentation in line with brand identity at all times
- Ensure menu presentation, food quality, and beverage service consistently reflect brand positioning
- Train and certify all staff on brand values, service philosophy, and standard operating procedures during onboarding and ongoing refreshers
Key Responsibilities Operational Management
- Oversee daily operations across breakfast, lunch, and dinner service
- Recruit, train, schedule, and supervise front of house staff
- Collaborate with the kitchen team on menu planning, quality control, and food presentation
- Manage inventory, cost control, and vendor relationships
- Control labor and F&B costs while protecting service quality and guest experience
- Ensure compliance with health, safety, and hygiene regulations
- Analyze sales data and guest feedback trends to inform service and operational improvements
- Conduct performance reviews with a strong emphasis on guest service metrics and brand compliance
- Plan and execute promotions or events that enhance guest experience while staying true to brand identity
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