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Assistant Laundry Manager

Le Royal Méridien Abu Dhabi
Abu Dhabi Emirate, UAE
Full Time
Manager
Onsite
1 weeks ago
Laundry OperationsTeam ManagementBudget ManagementCustomer ServiceInventory ManagementEquipment Maintenance
Free

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Laundry OperationsTeam ManagementBudget Management
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JOB SUMMARY

  • Responsible for hotel laundry daily operations and services.
  • Directs and works with employees to wash, dry and iron linen for guest rooms and Food and Beverage/Culinary Department.
  • Maintains a safe and clean work environment.
  • Strives to ensure guest and employee satisfaction while maximizing department financial performance.

Qualifications & Skills

  • Proven track record of managing high volume 5 star hotel laundry for at least 2 3 years.
  • Excellent business acumen and track record in managing profitability of laundry and dry cleaning operations.
  • Successful outside/guest laundry operation with high guest satisfaction record.
  • Experience in acquisition of new additional and/or related laundry revenue.
  • Successfully managed durability of linen, furry, uniform and other garments.
  • Track record in equipment maintenance and longevity.
  • Ability to manage 15 20 associates successfully in productivity, quality, accuracy, and turnover.
  • Professional certification in laundry management or textile technology.
  • Bachelor's degree in related field.

Managing Department Operations and Budgets

  • Managing day to day operations, ensuring quality, standards and meeting customer expectations.
  • Supervising and managing employees, performing duties in employees' absence.
  • Communicating safety procedures and ensuring employee understanding.
  • Comprehending budgets, operating statements and payroll reports to assist in financial management.
  • Ensuring consistent workflow to minimize peaks and valleys in production.
  • Ordering and managing necessary supplies.
  • Understanding impact of department's operations on overall hotel financial goals.
  • Participating in managing department's controllable expenses.
  • Working effectively with Engineering department on equipment maintenance needs.
  • Participating in departmental meetings and communicating departmental goals.
  • Operating all department equipment and reporting malfunctions.
  • Developing and using effective back up plans for breakdowns.

Leading Discipline Teams

  • Ensuring and maintaining productivity level of employees.
  • Utilizing interpersonal and communication skills to lead, influence, and encourage others.
  • Encouraging and building mutual trust, respect, and cooperation among team members.
  • Establishing and maintaining open, collaborative relationships with employees.

Providing and Ensuring Exceptional Customer Service

  • Providing services that are above and beyond for customer satisfaction and retention.
  • Improving service by communicating and assisting individuals to understand guest needs.
  • Setting a positive example for guest relations.
  • Empowering employees to provide excellent customer service.

Managing and Conducting Human Resources Activities

  • Ensuring employee success and event success recognitions are taking place in all shifts.
  • Identifying developmental needs of others and coaching, mentoring, or helping them improve.
  • Recruiting, interviewing, selecting, hiring, and promoting employees.
  • Supervising staffing levels to meet operational needs and financial objectives.
  • Effectively scheduling employees and tracking time and attendance.
  • Soliciting employee feedback and addressing problems or concerns.
  • Managing employee progressive discipline procedures.
  • Managing employee performance appraisal process.
  • Ensuring hotel policies are administered fairly and consistently.
  • Celebrating successes and publicly recognizing contributions of team members.

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