Assistant Laundry Manager
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Key skills for this role
About the Role
Le Royal Méridien Abu Dhabi is hiring an Assistant Laundry Manager to oversee daily laundry operations in a 5-star hotel. The role requires managing a team of 15-20 associates, ensuring quality standards, and controlling expenses.
Key Skills for This Role
Responsibilities
- Manage day to day laundry operations, ensuring quality standards and customer expectations are met
- Supervise and manage employees, performing duties in their absence when necessary
- Communicate safety procedures and ensure employee understanding and compliance
- Assist in financial management of the department by comprehending budgets, operating statements, and payroll reports
- Ensure consistent workflow to minimize peaks and valleys in production
- Order and manage necessary supplies, ensuring workers have required tools and uniforms
- Participate in managing department's controllable expenses to achieve budgeted goals
- Work effectively with Engineering department on laundry equipment maintenance needs
- Develop and maintain effective back up plans for breakdowns
- Evaluate and implement new techniques, supplies, and equipment
- Recruit, interview, select, hire, and promote employees
- Manage employee progressive discipline procedures and performance appraisal process
Requirements
- Proven track record of managing high volume 5 star hotel laundry for at least 2 3 years
- Excellent business acumen and track record in managing profitability of laundry and dry cleaning operations
- Successful outside/guest laundry operation with high guest satisfaction record
- Experience in acquisition of new additional and/or related laundry revenue
- Successfully managed durability of linen, furry, uniform and other garments
- Track record in equipment maintenance and longevity
- Ability to manage 15 20 associates successfully in productivity, quality, accuracy, and turnover
- Professional certification in laundry management or textile technology
- Bachelor's degree in related field
Full Job Posting
JOB SUMMARY
- Responsible for hotel laundry daily operations and services.
- Directs and works with employees to wash, dry and iron linen for guest rooms and Food and Beverage/Culinary Department.
- Maintains a safe and clean work environment.
- Strives to ensure guest and employee satisfaction while maximizing department financial performance.
Qualifications & Skills
- Proven track record of managing high volume 5 star hotel laundry for at least 2 3 years.
- Excellent business acumen and track record in managing profitability of laundry and dry cleaning operations.
- Successful outside/guest laundry operation with high guest satisfaction record.
- Experience in acquisition of new additional and/or related laundry revenue.
- Successfully managed durability of linen, furry, uniform and other garments.
- Track record in equipment maintenance and longevity.
- Ability to manage 15 20 associates successfully in productivity, quality, accuracy, and turnover.
- Professional certification in laundry management or textile technology.
- Bachelor's degree in related field.
Managing Department Operations and Budgets
- Managing day to day operations, ensuring quality, standards and meeting customer expectations.
- Supervising and managing employees, performing duties in employees' absence.
- Communicating safety procedures and ensuring employee understanding.
- Comprehending budgets, operating statements and payroll reports to assist in financial management.
- Ensuring consistent workflow to minimize peaks and valleys in production.
- Ordering and managing necessary supplies.
- Understanding impact of department's operations on overall hotel financial goals.
- Participating in managing department's controllable expenses.
- Working effectively with Engineering department on equipment maintenance needs.
- Participating in departmental meetings and communicating departmental goals.
- Operating all department equipment and reporting malfunctions.
- Developing and using effective back up plans for breakdowns.
Leading Discipline Teams
- Ensuring and maintaining productivity level of employees.
- Utilizing interpersonal and communication skills to lead, influence, and encourage others.
- Encouraging and building mutual trust, respect, and cooperation among team members.
- Establishing and maintaining open, collaborative relationships with employees.
Providing and Ensuring Exceptional Customer Service
- Providing services that are above and beyond for customer satisfaction and retention.
- Improving service by communicating and assisting individuals to understand guest needs.
- Setting a positive example for guest relations.
- Empowering employees to provide excellent customer service.
Managing and Conducting Human Resources Activities
- Ensuring employee success and event success recognitions are taking place in all shifts.
- Identifying developmental needs of others and coaching, mentoring, or helping them improve.
- Recruiting, interviewing, selecting, hiring, and promoting employees.
- Supervising staffing levels to meet operational needs and financial objectives.
- Effectively scheduling employees and tracking time and attendance.
- Soliciting employee feedback and addressing problems or concerns.
- Managing employee progressive discipline procedures.
- Managing employee performance appraisal process.
- Ensuring hotel policies are administered fairly and consistently.
- Celebrating successes and publicly recognizing contributions of team members.
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