Restaurant Manager
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Key skills for this role
About the Role
Le Royal Méridien Abu Dhabi seeks an experienced Restaurant Manager to lead daily operations of the all-day dining outlet. The role focuses on guest satisfaction, brand standards compliance, and operational management.
Key Skills for This Role
Responsibilities
- Champion a guest first culture; personally engage with guests during service to gather feedback and ensure expectations are exceeded
- Proactively identify and resolve service issues before they escalate; own service recovery when things go wrong
- Monitor guest satisfaction scores and drive continuous improvement action plans
- Ensure strict compliance with brand SOPs across service sequence, plating, ambiance, uniforms, and guest interaction scripts
- Conduct regular brand audits and mystery shopper reviews; close gaps through coaching and retraining
- Oversee daily operations across breakfast, lunch, and dinner service
- Recruit, train, schedule, and supervise front of house staff
- Collaborate with kitchen team on menu planning, quality control, and food presentation
- Manage inventory, cost control, and vendor relationships
- Control labor and F&B costs while protecting service quality and guest experience
- Ensure compliance with health, safety, and hygiene regulations
- Analyze sales data and guest feedback trends to inform service and operational improvements
Requirements
- 2 4 years of Restaurant Manager experience in 5 star luxury hotels or similar
- Demonstrated track record of improving guest satisfaction scores and upholding brand standards
- Strong leadership, coaching, and interpersonal skills
- Proficiency in POS systems and guest feedback platforms
Full Job Posting
Candidate Profile
- 2 4 years of Restaurant Manager experience in 5 star luxury hotels or similar
- Demonstrated track record of improving guest satisfaction scores and upholding brand standards
- Strong leadership, coaching, and interpersonal skills
- Proficiency in POS systems and guest feedback platforms
Role Overview
- Lead daily operations of the all day dining outlet with an unwavering focus on guest satisfaction and strict adherence to brand standards
Guest Satisfaction (Top Priority)
- Champion a guest first culture; personally engage with guests during service to gather feedback and ensure expectations are exceeded
- Proactively identify and resolve service issues before they escalate; own service recovery when things go wrong
- Monitor guest satisfaction scores (e.g., surveys, online reviews, comment cards) and drive continuous improvement action plans
- Build rapport with repeat and VIP guests, anticipating preferences and personalizing their experience
- Empower staff to make on the spot decisions that prioritize guest happiness within brand guidelines
Brand Standards
- Ensure strict compliance with brand SOPs across service sequence, plating, ambiance, uniforms, and guest interaction scripts
- Conduct regular brand audits and mystery shopper reviews; close gaps immediately through coaching and retraining
- Maintain outlet cleanliness, décor, table settings, and overall presentation in line with brand identity at all times
- Ensure menu presentation, food quality, and beverage service consistently reflect brand positioning
- Train and certify all staff on brand values, service philosophy, and standard operating procedures during onboarding and ongoing refreshers
Operational Management
- Oversee daily operations across breakfast, lunch, and dinner service
- Recruit, train, schedule, and supervise front of house staff
- Collaborate with the kitchen team on menu planning, quality control, and food presentation
- Manage inventory, cost control, and vendor relationships
- Control labor and F&B costs while protecting service quality and guest experience
- Ensure compliance with health, safety, and hygiene regulations
- Analyze sales data and guest feedback trends to inform service and operational improvements
- Conduct performance reviews with a strong emphasis on guest service metrics and brand compliance
- Plan and execute promotions or events that enhance guest experience while staying true to brand identity
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