Restaurant Hostess
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Key skills for this role
About the Role
Restaurant Hostess - Zest Restaurant (Arabic/Russian Speaker) x000D ( 19474 ) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, e.
Key Skills for This Role
Responsibilities
- Greet and welcome guests warmly as they arrive at the restaurant
- Manage reservations, walk ins, and waiting lists efficiently
- Escort guests to their tables and present menus
- Coordinate seating arrangements to optimize table turnover and service flow
- Maintain an organized and updated reservations system
- Communicate guest preferences and special requests to service and kitchen teams
- Answer telephone inquiries regarding reservations, menu details, and restaurant policies
- Support the service team during peak hours as needed
- Ensure hostess stand, entrance area, and menus are always clean and presentable
- Handle guest complaints or concerns professionally and promptly
- Maintain excellent product knowledge of menu items, daily specials, and promotions
- Assist in coordinating special events, group bookings, and VIP arrangements
Requirements
- Arabic or Russian language proficiency
- Previous experience in a hostess or guest service role preferred
- Excellent communication and interpersonal skills
- Ability to manage reservations and seating flow efficiently
- Professional grooming and presentation
Full Job Posting
Position Overview
- Restaurant Hostess Zest Restaurant (Arabic/Russian Speaker) at One&Only The Palm, Dubai.
- Responsible for creating a warm and welcoming atmosphere while ensuring a seamless dining experience for every guest.
- Oversees reservation and seating flow, maintains excellent guest engagement, and ensures efficient service.
Key Duties and Responsibilities
- Greet and welcome guests warmly as they arrive at the restaurant.
- Manage reservations, walk ins, and waiting lists efficiently.
- Escort guests to their tables and present menus.
- Coordinate seating arrangements to optimize table turnover and service flow.
- Maintain an organized and updated reservations system.
- Communicate guest preferences and special requests to the service and kitchen teams.
- Answer telephone inquiries regarding reservations, menu details, and restaurant policies.
- Support the service team during peak hours as needed.
- Ensure the hostess stand, entrance area, and menus are always clean and presentable.
- Handle guest complaints or concerns professionally and promptly, escalating when necessary.
- Maintain excellent product knowledge of menu items, daily specials, and promotions.
- Assist in coordinating special events, group bookings, and VIP arrangements.
Additional Information
- Uphold company grooming standards and act as an ambassador for the restaurant's brand.
- Assist with any other duties required by the management team.
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